A new meaning for
A DellConnect IT specialist has been accused of intercontinental sexual hijinx for remotely flashing a woman client with a nude photo - of herself. According to a report in The Orange County Register out of Santa Ana, California, 45-year-old Stacy Gore received the boobular surprise when she was working with an India-based Dell …
You get what you pay for...
You just can't make stuff like this up!
I can't understand the work environment though when they came back with "Jack is one of our best" instead of trying to appease the woman by telling her Jack is soon to be unemployed.
What the hell are these?
I used to work for Dell(tech support).
The remote connection tool is
called "Dell Connect"The tool was
made by Citrix & rebranded as
"Dell Connect GoToAssist"
A session when you have a tech
connected to your system remotely
is referred to as a "Dell Connect Session"
I dont know what this guy was
playing at as everything a technician
does in one of these sessions is
logged & recorded in case of any
problems/complaints.I'm sure this
guy will get sacked as people have
been sacked for much less such
as watching football clips on bbc
iplayer as well as a techie pretending
to be a decorated Army Officer-see
below for more info.
Unprofessional behaviour like this
tarrs the rest of the IT community with
the same $#!it stained brush.
The last point i want to make is this
guys name "Jack Neos".Any bet he
is a The Matrix/24 fanboi. The last
time I spoke to someone support
for my own XPS system I spoke to
someone who swore on his mothers
life that his real name is Elvis.
See Elvis isn't dead,he is just
working in a call centre in India.
Regarding your last 3 sentences. I worked at telephone outsourcer in the States where we did Dell Desktop and Laptop support. One of my co-workers was actually named Elvis. It's a more common name than you think.
You work for Teleperformance?
In the USA I'd guess it might be a
common name(especially Elvis
fans calling their kids that)
But the tech support in India
just make up names I personally
reckon it makes the person think
they can get away with alot more
as they never gave their real name.
I had another XPS tech in India
tell me his name was "Rikard"
when I asked him to spell it was
When I told him thats "richard" and
gave him the correct pronounciation
he said thanks for that as he was
only assigned that name an hour
ago-it was the techs first day in tech
support and the first day he was
referred to as "Richard"
So, is he still working there or has he left the building?
Where are the damn Pictures!
Where is the Playmobil reconstruction?
First she's okay with it, then she's all jealous ;)
playmobile coverage plz
pics or it didnt happen
paris cause she always show the pics
Here in the Teutonic lands we call this sort of guys a "Klempner". Good to see that Dell cares about the full spectrum of needs of their femal customers. Who said computer people are inhumane ?
... I'm afraid I'm going to need to see some evidence of the alleged jubbs.
I find it appalling that Dell can shrug off such unsavoury behaviour with "he's one of our best techs". So Dell condones such perversion? The employee should be unemployed by now.
Seems like Dells tech support went tits up here
Agreed. Somebody must have felt a right tit.
Definition of "Coolie" :
A contemporary racial slur or ethnic nickname for people of Asian descent, including people from India, Central Asia, etc.
I assume he meant it in the more traditional sense of "unskilled laborer". It still stuck me as an inappropriate comment, but perhaps it's not considered as offensive in India.
Political correctness has no place on El Reg. Go post that on the Guardian instead.
Coolie simply means an unskilled labourer - it's a Central Asian word but it's not a "racial slur".
or the "N" word. It is not considered a slur when you use it regarding your own group.
Ah - separated by a common language. In the US it is a racial slur. (I have no idea if it is used in the UK - and was surprised by your use.)
All I know of the word "coolie" is the stereotypical pointed hat thing.
UK resident here.
The sky is falling in...
"Jack is one of our best"- maybe she meant Jack Bauer from 24.
I dont buy it.Pictures or it never happened!
Paris, coz at least she is willing to provide both photos and video evidence
Oddly enough when I worked at Dell a bunch of us techs started looking up names on the company directory and there is a jack bauer working for Dell.
there are also three Clark kents, but the best one is that in the Dell Enterprise department, there is a Jean Luc Picard (I shit you not).
that most techies in their down-time would barely be able to extract themselves from the basement, is this any surprise?
I am not condoning the "action" that Jack took, but the sight of some "lubbly jubbly" may have been too much for him to cope with and just overloaded his, erm, 'senses'.
Paris, well, Jimmy Edwards would have been too naughty (and Jack may enjoy it too much).
I just couldn't resist.
Many techs in call centers are not identifiable, in India, United States or otherwise. Angered customers + possible litigation + switchboard software that acts more like a roulette wheel than anything = you're not going to know the technician's name at all.
Dell is largely interested in business systems, not residential users. They will pass off any possible liability as the fault of the foreign contractor and claim that the issue is not their responsibility at all. Could she get a lawyer to argue it? Sure, one approach is that although they furnish the software that connects you to them, the tech support software is subsidized by them and only available on their PC's exclusively (and generally not available to the public to purchase for non-Dell users). But most likely they probably have teams of lawyers on multi-million retainer contract to refute the above stating "their Dell employees literally didn't do it and the contractor did, so Dell isn't responsible in any way".
Meanwhile, the Indian/Malaysian company will balk at it, and usually it is in their Terms of Service (that the victim most likely has not read) is that everything is "At her own risk", or "subject to arbitration" or other nonsense basically relieving them of all liability whatsoever. And even if they don't, conflicting International Laws on what happened, or simply the overall difficulty on pressing charges alone, they'll just give "Jack Neos" a new pseudonym and shuffle him to a different department while dismissing your claim with as many "Yes, we fired him" responses as possible. The company has no interest in your problem, and they know you're not going to fly to Mumbai or Jakarta to see to it that someone you've never met face to face doesn't work there anymore.
It's a scary truth about how you use your computer: many people think of it as an appliance that your home must have, just like a TV, washing machine or refrigerator. But unlike other appliances your fridge doesn't allow you to send webcam shots of you naked to other fridges. Your TV doesn't keep a backlog of chat sessions you had in your living room. Your clothes washer doesn't share pics of what clothes you've washed to anyone across the world. The PC is not like an appliance, it's like a powertool: it deserves more respect. Sure, you won't lose a finger on it from operation (unless you like putting PC's together as a hobby and for some odd reason have a wet pinky wrapped around a frayed ground connection while plugging the PSU into the mains), but all the same you have no privacy on what you do either, even with tech support. If you don't know enough about your PC to obscure, remove, or relocate sensitive materials from your PC, others will find it.
Granted, I don't think that she is at fault in this mess in the least... technicians should hold themselves to professional standards in the first place (operative term being 'should', of course) but If you can't accept that anyone can see your saved stuff or don't feel like learning how to clear your system properly of possibly embarassing items, you need to take the care not to put sensitive materials like naked pictures on it in the first place. (Digital cameras have many GB of capacity these days, and a review screen.)
That way, I can keep an eye on the bastard...
Generally you can sue the company that sold you the product or service, you are not limited to suing the actual manufacturer or provider or sub-contractor.
It has been that way for almost 200 years now. (I'm not a lawyer, but I have worked in general insurance.)
And in this case, the service is presented to customers as a Dell service -- the outsourcing company is not mentioned to the customer before the sale. So I think that part of the case would be open and shut in most jurisdictions.
So she would have a very strong legal case for enough damages to be worth suing Dell -- if she lives in many parts of the USA.
If she lives in the UK or Canada, she can just do what she can do to report it and try to get the ball rolling on a process to ensure that this sort of sexual harassment by immature people doesn't continue. It sounds like that is her objective anyway.
I reply to "Nope, nothing will happen. → #"
I'll just add to my earlier reply, what would happen is Dell would give her some money in return for signing an agreement to not talk about or discuss the matter with anyone in the future.
They give her a few thousand just to be quiet, and you think nothing has happened.
Also, this gives Dell ammunition to negotiate a lower price from the allegedly Indian call center company that botched this, when the contract comes up for renewal.
That might cause the call center company to discipline one of the three managers involved (Neo's manager; or the manager who said Neo was "one of our best techs"; or if they can't track Neo down, the manager who messed up by approving a system that let Neo do this kind of thing without being tracked down).
"if she lives in many parts of the USA."
Are you trying to say she's a fat American? Maybe "Neo" likes BBW?
Should change the last name of Jack's American name from "Neos" to "Meoff"...
Nothing irritates me more than the literacy levels of outsourced Indian IT workers. I can handle rudeness and lies, but when people with a degree in English send official emails in txt spk it makes me rage.
As to how someone who was "hot 20 years ago" had somehow managed to take a cellphone picture during that time?
Unless the 20 years ago part had nothing to do with it and it was her current state of being that had actually been snapped?
"until she found a woman who could help her get rid of not only her personal-mammarian wallpaper, but also four email messages that Jack had sent her."
..the manager was only too happy to help her delete all of the evidence so that no further action need be taken..
"But unlike other appliances your fridge doesn't allow you to send webcam shots of you naked to other fridges. Your TV doesn't keep a backlog of chat sessions you had in your living room. Your clothes washer doesn't share pics of what clothes you've washed to anyone across the world."
But I gather Google is working on it.
"Jack was "one of our best" techs "
Or did she say 'one of our breast techs'!
shocking behaviour. how old is this 'techie' - comes across as far too immature to be in employment imo. im grossed out now :( yuk.
... to trust your data to any of the big companies and chain stores. I used to think my local computer shops looked a little shady but that was until I found out how the big boys work behind the scenes!
The geek squad in the states (can't speak for them here but I can't see why they would operate any differently) take boxes in over the counter and if it's anything software related they hook it up their intranet and it is "fixed" remotely by employees of these anonymous digital sweatshops. Corruption happens when there's opportunity and motive and this kind of outsourcing provides both in spades.
I mean really, people go to outfits like Dell and PC World over local shops / technicians because they feel they can trust the brand. It's a serious betrayal of trust when those self same outfits then make the entire contents of their customers hard drives (you all know how much personal stuff is on there!) available to unaccountable underpaid foreign sweatshop employees.
That this guy thought he could get away with such flagrant abuse (which he may well have done!) is a fair indicator that others blessed with a fraction more forethought and subtlety are probably siphoning off gigabytes of unsuspecting customers login credentials, credit card details, blackmail material and personal photos every day and maybe doing even worse e.g. installing cam trojans on your kids PCs.
Seriously, shop local dudes & don't let your friends/family use these services!
Oof, that article was very painful to read. And, this thread with all of the posts from undersexed buffoons is even worse.
/i need to choose a new news source: http://www.urinalgum.com/?p=658
Just wanted to join the conversation by saying that Dell takes its privacy and ethics policy very seriously and is investigating the situation. All employees are required to take and pass ethics related training in order to be in good standing within the company.
Dell says they take their privacy and ethics policy very seriously, but having been employed as a on-site technician by Dell, I can tell you that their tech support call-centre people are about as ethical as Obama. Besides, any moron can pass ethics related training. They do it all the time all over the world.
....And this is why I do not buy a Dell computer, or even use Dell's Technical Support. I can do my own tech support, and I stay away from crap. Do yourself a favor. Don't use a Dell computer, and/or NEVER work as an on-site technician for them. You hear people complaining all the time about how the phone tech support people screwed up their computer work.