British Airways has lost its website and doesn't know when its coming back. The site crashed offline at about 6am UK time and technical staff are still working out what the problem is, according to a spokesman. The airline apologised to customers and suggested they hit the phone and use the call centre (0844 493 0 787) rather …
I was trying to log onto their website just after midnight and it was tits up then. Whoever made this 6am claim sucks balls.
"Fog is also causing flight disruption" as if that matters when I can't check-in online.
...from losing my luggage
...that there was an error in some code I signed off... oops!
Love their headline : "ba.com instability and flight disruption due to fog"
lost somewhere in Terminal 5.
Surely they don't use the same web designers as ParcelForce.
V. poorr behaviour given the upcoming Christmas rush.
Downtime, no matter how long it lasts for, is hugely disruptive to new and existing customers, yet is something that can easily be avoided through the deployment of traffic management software. The software is much more cost-effective than hardware and as such can be deployed in a matter of hours, helping organisations manage peaks in web traffic and ensure online services are always up and running. Consumers today have high demands and won’t settle for anything other than first class service online, so addressing the issue of downtime must become a top priority.
Graham Moore, Zeus Technology
"Graham Moore, Zeus Technology"
Yes, I had a feeling you wrote brochures.
Do you talk like that too?
So are air operations. Never use them now as they could care less about passengers and they are minimally responsive when searching for lost baggage.
Bankruptcy would be a good alternative.
...I could not check-in on-line and get a decent seat for my flight to LA. BA check-in at Ringpiece was overloaded due the knock-on effects of the fog cancellations my arse feels like I was sitting on a rock for 11 hours and it's raining in LA. Bah humbug.
I switched to Lufthansa many years ago, and discovered that the lost art of customer service had not, after all, been lost - it had merely migrated from BA to other airlines.