Some simple maths
"14,000 applications a week, and was clearing them at the rate of 2,000 a day."
Assuming they process applications 7 days a week then they would just be dealing with that weeks new applications - never mind the backlog.
But - The processing team do not work 7 days a week, they work 5 days a week (Mon-Fri 9-5)
Thus the backlog is actually increasing by 4,000 applications each week.
I know their working hours due to having to battle with them this year - although the call centers are open 7 days a week, the processing team only work 9-5 M-F meaning that if you want to speak to someone handling your application your only chance is then or wait 3 days for a call-back from them.


