Knowing the parts from the whole
I think I see a tendency to push responsibility for things we don't understand away to *companies*. Just so you know who to blame. The matter that they don't seem to give a fsck doesn't matter.
See? Even in the 21th century, most think of computers as magical devices and ... oh dear oh dear ... as long as they work we don't have to think about them and when they stop working we want to call someone who will just say that everything will be fine in a couple of minutes. Just grab yourself some coffee, your machine will be back online when you return to your desk.
I guess most of the people who read El Reg are not the people who think 'computers' are magical devices. We do not think of 'servers' as being complicated. They are just parts of a system that as a whole does things predefined by us because we think it should work like that. With the cloud, you hand over that level of control.
In fact, with the cloud comes obscurity. Once you've put too much of the services in the cloud, even for us professionals, the machines start becoming magical again. And with that I mean, we no longer know why it's doing what it's doing, because we're no big part in defining how it is supposed to work anymore.
As I said, if there's a problem on the fileserver I gladly sort it out while you're getting coffee. Network problems? I can handle. I know the parts of my system, I know what they do and I know how to fix 'em in 99% of the cases.
But if we move to the cloud. I dunno the parts of the system anymore. So I don't know the system as a whole anymore. Luser can't access documents? Is it a network problem? Is it a server problem? Something wrong with the VPN? Caps lock on? Heh
Paris, she knows her parts from her hole