local govt funding shortfalls versus frontline services
I find this proposal as distasteful as anyone, not least as my chronic RSI means 'e-services' are extremely inconvenient for me to access, however, if you look at the local and central govt tax-take since, say, Lehman, it's a nightmare, and if they can shrink wage spend through getting more people to access services online, then that's for the good.
Yes, yes, I know that govt spending shouldn't be shrinking in a recession, but, we've been all living like kings on boom-time monies and when the economy is back doing well then the discipline will have to occur.
The only problem is that local govt tend not to procure en masse but hire expensive consultants to put up simple web-pages etc and do flowcharts of reorgs etc, town by bloody town. Local govts should purchase their web-based services together, in fact, they should centrally hire some good IT people on permanent contracts to design and code them - one template for the whole country. That'd be an efficiency bloody saving.