..you have to give them some credit for changing their mind and taking criticism on the chin. On the other hand, product quality is suffering and customers are bolting to Microsoft as fast as their legs can carry them (not that they're any better, but they are seen as the safe option). I work for a Novell and Microsoft partner, and most customers say the same thing.
Shame, really. There was a time when Novell were known for quality, reliability and good value. Now they're known for shoddy code, crap marketing and "ivory tower" upper management who've utterly lost touch with the real world.
Oh well, time to start re-skilling, I guess. There is still time to save the company - fire Hovsepian and his clique of ex-IBMers (he's had his time and things are no better than the Messmann era) and get some younger, more dynamic people who know a few things about software QA, engaging existing customers in a positive way and are willing to speculate to accumulate, namely DO SOME FUCKING MARKETING!