Maybe they could change their upgrade process
Recent upgrade attempt went like this:
1) Ask for a new 'phone as mine is 5 years old.
2) Get told to piss off.
3) Threaten to leave.
4) Get sent texts and letters and stuff related to leaving.
5) Receive a call offering the new 'phone you asked for in 1).
6) Tell them to stuff it (may not have happened).


