Getting a handle on the virtual help desk
For those of you managing desktop real-estate, we’ve got a treat – a live webcast that will show you how to reduce your costs, simplify your processes and save you time. Hosted by Reg superstar Tim Phillips, this live seminar will demonstrate how to win the hearts and minds of your customer-base through well chosen management …
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pedant's note
'BOFs' (no apostrophe). Sorry, it's a compulsive disorder. Truss's disease.
or...
You could just read the last several years' worth of Simon's BOFH..... and do the opposite
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