who'd notice?

My broadband seems to have largely unaffected

However, since I'm lucky to get 2Mb/s on my "up-to" 8Mb/s connection during the day, maybe I have been affected and just didn't notice. If it's still giving problems this evening, when other local people have the effrontery to also want to access t'internet, and my rate drops to between 500 and 800 Kbs, there will no point in asking me at all.

It's Back!

After a frustrating morning of no Orange Broadband, ours is now back at 12:30pm. Is it T Mobile that's looking to merge with Orange, or is it Gmail?

That explains why

my Blackberry was showing 'edge' instead of 'EDGE' this morning. I've happily switched to UMA now using my home broadband (non-Orange) and getting full service again

Wonder if it's anything to do with their planned merger with T-Mobile ? Giving us a taster of the level of service we can expect in the future maybe ??? :-)

The TIMING

Bill, the timing of this article, co-inciding with the "Too much spectrum for T-Orange" article is, er, unfortunate, at least if this problem can be laid at the feet of data network loads. And I would take that bet...

If it's a Blackberry issue

how come my home broadband was dead this morning?!!!!

hah!

Not just my O2 data that's up and down like a whores drawers then

Not using COLT fore backhaul are they?

title says it all ;-)

No connection all morning

... on all data services including blackberry services. :-(

Just wait a while

Not to worry, I'm sure by the end of the first decade of the 21st century these humungous telcos will have reached the point where they can balance profits against keeping their network up and running. Just wait and see.

And they were doing so well!

Having had my BB for 3 months things were going so well!

How we miss email on the way into work, but no annoying alerts filling the car this morning.

It'sd not as bad as the story reads, a quick reboot and all is back in the world of mobile office (alerts included) did someone put a few iPhones on the network?

Some users...

Myself not being in that list (as of 12:00 Thurs).

Paris - cos she'd be a bit red too if she dried up.

Orange Service - Newcastle area

Was broken for a while yesterday morning, working fine now.

Upgrade gone wrong ?

re: We're sure that T-Mobile will be watching

>> We're sure that T-Mobile will be watching closely to see what kind of operation it's committed itself to merging with.

And probably thinking - we can shave a few million off of support costs and get it down to our level of phone coverage

Kettle & pot...

ROFLMAO - I work at Orange; for the last few weeks they've been puuting up posters in the toilets above the urinals with a Telegraph story about O2 data network outages and losing iPhone exclusivity - I guess what goes around comes around!

Status page

Why doesn't Orange have a network status page???

I can't find anything on their site about this problem or when its going to be fixed.

It's life Jim, but not as we know it...

My broadband connect started dropping last night and it's been dead ever since. A collegue's Crackberry on Orange has been down as well.

Apparently it is Orange's "highest priority".

What was possibly wrong...

...with my comment stating that my girlfriends (Orange) broadband was down at 11:30 last night, so it didn't just happen this morning?

Apple is evil... because usually anything stating Apple is evil gets published! ;-)

Business is important...

af1 says "I am trying to start up a business and internet access is very important to me; contacting suppliers, liaising with potential customers... with no broadband this is completely impossible..."

To which I ask - "Why are you using Orange for broadband?".

Our business is also important to us. We've used one smallish ISP for years with very, very little problem and a very high level of support.

We don't touch any of the "big" players simply because they are too big to offer a good reliable service... as reports on the Register continue to show.

Before getting broadband it's worth checking this:

http://www.thinkbroadband.com/isps.html

which is NOT concerned purely with price! What does it matter if you're paying an extra £200.00 per year if your £200,000 turnover is killed by lack of service from your cheaper ISP !

Going down

My Girlfriend is on Orange BB, was Ok for her at 07:00 this morning, crashed about 08:00, still off at the moment.

Wonderful MS Network diagnostics told her that there was a problem with the (perfectly functioning) wireless connection between her (WinXP) PC and the router!!!

I'd like to echo Jimbo09990's comment about a status page on the Orange website. Why isn't there one? Orange too afraid to admit they may have problems, perhaps?

Well done Orange for keeping your customers fully informed and living up to your 'excellent customer service' standards. In case there are any Orange people (I'm sure they'd stand out in a crowd!) reading this, yes, that was sarcasm.

Going down part 2...

Forgot to mention that my girlfriend lives in the Midlands around the Leicestershire/Warwickshire border....seems from those who've stated a location that this is centred around the Midlands.....is this anything to do with that recent survey that stated people would leave the area if they could? Have Orange taken it too literally?

Luck of the draw ..

My crackberry still has no data but 2 colleagues are using theres with no problem, I was on the verge of phoning them back this morning to say I had been fobbed off about some nonsense about an outage until I seen the reg article.

Havent had Blackberry data since about 3:30am and its still down.

Latest News is apparently

Fibre break was due to vandalism, engineers are on site, still no time to fix.

@ business is important - careful about reviews

http://www.thinkbroadband.com/isps.html which is NOT concerned purely with price..

how come no ISP reviewed has 2 stars or less?? (some have 0 stars but are not reviewed)

LMAO Tiscali has "average" 2 1/2 stars & Arnolds listed as probably the best opens 9-5 Mon-Fri ..

any wonder why Business UK is in trouble when we judge s*** service as "average" ...

I'm off to get my Colt account as we can afford to lose contact with customers for 2 days..

oops.. I can't place my order as I'm with Orange....

started last night...

I lost my Orange BB services last night.... about 11.30. so if its still down then it must be quite major :(

Getting mail again

Stopped getting msgs about 3am - Blackberry has been gprs (lower-case) all day, just rebooted seeing as comments indicated service resumed - and getting some through in Enfied - but painfully slow.

"Fibre break was due to vandalism"

If that's the case I hate to think what will happen if there's a terrorist attack. As I understand it, there's a procedure in place where the emergency services take over a major part of the mobile networks, but if the network's already damaged there'll not be a lot of point.

Mine's the one with the tin foil hat...

Orange = FAIL

Orange Home Max went down for me at 11.02 last night ... last time my iPod synced for emails .... just rang home and it seems to be back now.

Second problem in as many weeks, looks like after all these years of reliable service I'm gonna have to switch to another ISP.

BTW I live in Sheerness in Kent.

it was the "OrangeVPN" AP that didn't work for me

Switched to "Orangeinternet" first thing this morning and it's been fine apart from the odd no gateway reply, but that's something you get used to on Orange!

Dont you just hate it.....

I had this problem first thing and went to the orange web site. If you log in to your account you are greeted with a service status page..... all day it says "No Known Issues". We use 65 blackberrys and I have just got off the phone to Oranges competition..... Apart from laughing at the shower in the fruit bowl they have done us a real good deal!

Not sure about the Oranges you guys are looking at but my one has grey and green mold growing on it.... Maybe time for a change.

Vandalised Fibre Cable the cause..

Orange customer service have advised us that the failure has been caused by vandalism to one of their fibre links. They should have a workaround to restore connectivity by 7pm.

Broadband Working Ok...

in Central Jockland.

Not that anyone gives a toss!