back to article Barclays online banking takes a dive

Barclays online banking services are mainly unavailable this morning. Several customers emailed The Register to complain that, once again, they could not access their accounts. A spokeswoman for Barclays confirmed there was a problem and promised us a call back when they knew what it was. Either the bank has been plagued with …

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Limited?

I logged on fine just before 9am, so the outage is either quite recent or limited to certain customers

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redundancies keep things working

to quote the previous article on who they made redundant, it was the IT staff whose "roles and responsibilities are unclear" - i've worked out what their role was, keeping everything working!

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When I tried to log on this morning

I was informed that online banking was "currently unavailable" but the page also had a "continue" button. I pressed the continue button and seemed to be in the online banking system with everything working perfectly. It will be interesting to see whether I have actually paid my credit card bill or not....

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Silver badge

System Upgrades

I reckon it started going downhill when they phased out the OS/2-based ATMs for Windows-based ones. Apart from one glorious day when all OS/2 ATMs crashed, they were generally a lot more reliable. No doubt the desktops and servers have suffered the same fate.

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another weekend upgrade failed

Ooops, looks like the changes they carried out at the weekend got screwed up. So much for testing changes befoer implementing them It also tells us that (this particular part of) Barclays don't have a disaster recovery plan that works

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Coat

Eduardo runs Barclays?

Two match ban, please

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Terrible bank

This bank is utterly shit, nothing works yet they charge the earth for services and pay little interest on "savings" accounts. they also use savings to gamble with their investment bank division whilst slashing the support in the bank. Time to break up the banks.

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Alert

I've gone to Smile

Last time this happened I commented that this was the last straw[1] for me, and I was leaving Barclays - I just wasn't sure where I was going.

Since the consensus here and among my friends seemed to be 'they're all as bad as each other', I've gone with Smile. They have generally good reviews for their online banking, and being part of the Co-op at least are owned by their members, and have an ethical policy.

Smile are still processing my application, 2 weeks later. I'm just hoping they'll be more efficient once it's all up and running...

[1] along with the adverts bang in the middle of the new account screen, hassling me endlessly as a Premier customer, and moving a large sum of mine into a new account without authorisation.

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Pirate

Mr Grumpy Says

Their online banking is pants. Usually you get 'idle logout' messages in the middle of trying to do something (e.g. Pay your tax bill) important. Then sit on hold & get told by some off shore 'support' centre that nothing is wrong and it's all you fault. I tried logging complains, and all you get is platitudes... Gee... Sorry you had a problem. Love & kisses... The bank.

Thing is... Who is better? It's not like they have a lot of competition is it?

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Barclaycard also a bit broken?

Whenever I try to register with barclaycards web service all I get is a web page saying "System Error!" and a premium rate phone number to call.

Right, I'm going to pay money to tell barclaycard that their web registration page is broken...

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Smile

All banks are dreadful but some are less bad than others.

I use Smile and have had no problems with them in ten years.

The one phantom withdrawal on my account was dealt with without a problem.

Having to deal with banks as a part of my job I find Smile more responsive than any of the others.

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Problems again for me too

It's down again for me too. This happens almost every week since they 'upgraded' their systems :(

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Unhappy

Smile? Not really..

@TempestX3

Smile were part of the Co-Op but Co-Op financial services (of which Smile is the public face) were or are in the process of being sold off to the Britannia Building Society, so they really are going to be no better than the rest.

Jon

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FAIL

Still borked

Still borked, 14:23. So much for efficiency. Muppits.

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Successfully logged in...

...but its like wading through molasses. Still, I can see some funky new features which might be usful soon, and are probably the cause for this outage.

Regards

Neil

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@Jonathon White - Re: Smile

Jonathan I think you will find the Britannia/Smile situation is the opposite of what you said. It is the Coop which has taken over Britannia.

The bottom of Britannia's web site contains the following.

http://www.britannia.co.uk/home/

Britannia is a trading name used by The Co-operative Bank p.l.c., part of The Co-operative Financial Services.

The Co-operative Bank p.l.c. Registered office: P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.

The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Banking Code, is a member of the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).

THIS SITE IS ONLY INTENDED FOR RESIDENTS OF THE UNITED KINGDOM

© 2009 The Co-operative Bank p.l.c. trading as Britannia

Hth.

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Paris Hilton

Aw - no access to the adverts.

I think they are a joke. The only reason I stay with them is my mortgage. Their recent revamp was a bit of tarting up and an excuse to shove adverts in our face. On my laptop when I log on I have to scroll the screen to see the 'Next' button and get past the first advert. When arrive at 'my' (ha ha) home page I have to scroll in order to see all my accounts because of another sodding advert.

That tells you all you need to know about Barclays. They clearly see me as a potential mark and looking after my money is of secondary importance.

Luckily my mortgage will all but gone next year so I can finally look around for a bank that has more respect for me. Anyone know of one?

Paris:Because she knows all about tarting up and is happy to be get the shaft.

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Unhappy

Still Down

BORKED!!!!!!!!!!!!!! 15:08

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Paris Hilton

Barclays tried to save some money...........

By prematurely ending the contracts of a lot of contractors before the final hand over was complete on the ATM/Online banking projects leaving current barclays staff with no manuals or documentation as they where due to be written in the end stage of the project.

So each time it goes Pete Tong its a huge mess.

What they saved by shortening the contracts by 2 months is long gone in the time and cost to get these issues fixed.

As others say, if it wasnt for my mortgage I would be long gone, but I cant get a mortgage with an interest rate of 1.25% anywhere else!

Paris, falls over a lot

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Flame

Finally back up

Slow, but back up again. Should NEVER have fallen over in the first place.

System upgrades my arse.

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Boffin

Started to work...

...then logged me off saying I had been inactive for 10 minutes. Which patently was untrue. Still, when it works, it's great!

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Grenade

Barclays & O2

Barclays is to banking what O2 is to mobile phone networks. All show and no go. All fart and no shit. Maybe they share IT consultants, it would explain why neither can maintain a reasonable service to their customers.

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Pint

RBS is golden

I have never had a problem with the RBS Online banking system. Not once. I am an early adopter too.

How can banks claim that your money is safe with them if its held on unreliable systems. Lets face it money is just numbers on a computer nowadays and if they can't get their computers to behave then I would not trust them with my money.

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Paris Hilton

@AndrueC

Agree entirely about the ads, and what this says about their view of their customers. They have a comparable approach to their Premier customers - as soon as I 'upgraded' to that they started cold calling me regularly, clearly trying to get their hooks into me.

See my previous post - I'm in the process of signing up with Smile. So far I've been very impressed on the phone; I've actually get through to someone after 2 rings, who even sounds human. I'll let you know how I get on - see you back in the comments for the next Barclays outage? ;-)

Paris for solidarity...

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Anonymous Coward

Not a surprise

I have had a number of dealings with Barclays over the years as my company (I'm a contractor of 15 years) has been engaged to deliver a number of projects for them. They do seem very disorganised. They have too much beaucracy, put in place in a blunt attempt to reduce the number of unforeseen outages. However, this might be ok if they weren't also trying to reduce their cost base by laying off staff and putting in place completely unrealistic project timescales (I mean why if something like testing should take 2 weeks say do they allow just 2 days in the plan and then refuse to move on it) . The end result of all this cost cutting and beaucracy are projects that fail to deliver(services like online banking) , stressed out staff (a lot of some really good staff with invaluable knowledge have moved on) and of course low morale. I doubt that those with the power to change things this will consider doing anything as their bonuses are based on headcount and cost cutting, not necessarily on performance, etc. As such, I doubt that this will be the last outage at Barlcays we read about here.....

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Zap
FAIL

Nationwide down a lot too

It is nice to know that my bank Nationwide is not the only one unable to provide a consistent service.

The Nationwide home banking system has been going down regularly for many hours at a time over the last month.

The system lets you log in, but when you click on the account you wish to manage it fails. So you log out, then when you reload the front page and try to log in it shows you your accounts along with their balances even though you have logged out. Quite worrying!!

When you ring them up they say they are aware of the problem but can give no time for fixing. The worst thing is that they don't suspend the service while they are working on it so the only way to find out if the system is operational is to log in again. You then find the system still does not work This repeated logging in is a security risk in itself, especially for a system that can't seem to log out.

I should have expected more from Nationwide but then these are the same people that print their customer number (used as part of the login process) on the envelope or card in mailings.

What a bunch of bloody amateurs, we all know systems go wrong from time to time, but the least they can do is put up a maintenance page.

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Barclays online banking

Not only did Barclays online banking take a dive on the 7th September, on both that day and the 6th September it stopped sending payments by the Faster Payments System. Even phoning up their so-called helpline was useless as they could say why or even whn it would be able to do so again. All they could do was to tell me that the payment was not going via FPS.

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