I wish more companies were like Amazon
I recently bought a book from them that turned out to be unreadable. It was a reprint edition with about half the pages offering black-on-white text and the other half black-on-mid-gray text, the latter effectively unreadable.
Why any publisher would release a book like that is beyond me.
At any rate, I was moaning about it to a friend and he said "why don't you return it?"
It turns out that Amazon is well set up for returns; I didn't even have to pay the postage to get the book back to them. And a few days after putting the book back in the mail, up pops an email saying my refund had been processed.
No fuss, no excuse-making, no avoidance, no double talk; just a straightforward return of goods "not fit for purpose."
In the case at hand, istm that the only thing wrong is that the offer of restitution came after, not before, the deletion of the e-text of 1984 from Kindles.