Fail :)
So they don't like a negative comment made by a customer they have failed that will be seen by no one (after all who looks up a letting agent on twitter).
So instead of offering any semblance of a good service they slap a now very public lawsuit on them. Showing not only do they dire customer service's, they own comments state they would rather sue you than ask questions and now a lot more people than ever before now know how poor they are.
Well done on doing a lot more harm than you could ever have gotten to your reputation for a simple twitter comment.
On top of that claiming 50k damages? that's hardly reasonable what with the company not being named directly. Horizon could refer to so many companies only a limited number of people who knew who that person used as a letting agent would know what that meant. Meaning that this would have had even less impact than they claim


