Wheels come off O2's data network UK operator O2 is having data network problems that are making it impossible for most users to access the internet, as well as preventing data-based applications such as MMS. Despite initial reports that the problem was down to congestion in the London area, it now seems that the whole network is refusing to carry packet data …
Try calling customer services, its great... they reel off a long script which you can tell they've been working on all afternoon...
Best part is when they say "Its at our highest priority to fix, hopefully should be in the next 24 hours..."
I can't wait to go back to Orange once this contract is up...
I called O2 a few months back to complain about crap coverage and data rates.
The guy at the call centre said "Yeah, it is crap, isn't it. That's why I'm with Orange".
I then asked him whether there were any plans to increase capacity.
"Of course not, " he said", there's a recession on. All infrastructure spending has ceased for the foreseeable future".
Well, at least he was honest.
It's processing data just fine on 2G GPRS at least with an N97 and has done all day (I could go upstairs 2 floors and get 3G to check, but can't be arsed), that's down in Devon mind...
Actually, I was thinking it was faster earlier, maybe if loads of people can't get online, the iPhone chumps won't be consuming so much....
Try this:-
To do this, do as follows:
Settings;
General;
Network;
Cellular Data Network;
Change APN from idata.o2.co.uk TO mobile.o2.co.uk
If you wish to send MMS also you need to do as follows:
Settings;
General;
Network;
Cellular Data Network;
Change MMS from idata.o2.co.uk TO wap.o2.co.uk
I've just been down the local O2 show to complain about this - they said restore the damn thing to fix it.
Now, I read this on here - how can the damn shops be so useless as not to know. Now I have to wait god knows how long for the damn thing to reload everything knowing that it still won't work anyway.
I hate O2, even more than usual today.
blinkin' well explain why I've spent all afternoon playing with every setting under the sun to get my phone working! I thought it was an issue caused by O2 forcing a "connectivity update message" on me last night! Internet and MMS that had been working for years (literally) suddenly stopped working today (well, MMS is still fubar, but I can live with that).
However, I'm online again and I've been connected for the last few hours with no problem, streaming music (so I'd notice an interruption in service). That's in Folkestone, for what it's worth...
I got my data working again by going to settings->general->network ->cellular data network
Change the APN for data from idata.o2.co.uk to mobile.o2.co.uk then turn 3G on and off and it should let you back online with your iPhone. It won't help with visualvoice mail or MMS (i don't recommend touching the APNS for them) but it will get you back online for email, web, etc.
WARNING - I've been told by O2 that by doing the above, I might get charged for any data going through the mobile.o2.co.uk APN as this isn't part of my unlimited iPhone tariff. I asked if they were being serious, one APN is down and they'll charge me if I use another working one but he said I *might* get charged.
Scoopz
I was getting the "unable to activate cellular network" message here (in Edinburgh).
The issues seem to be caused by the idata.o2.co.uk APN.
If you go into Settings->General->Network->Cellular Data Network and change the APN for Cellular Data from "idata.o2.co.uk" back to the old "mobile.o2.co.uk", then it works fine.
Other O2 customers are reporting the same thing on their own forums:
http://forum.o2.co.uk/viewtopic.php?t=23767
But O2 are recommending against this change (via twitter) for some reason.
I'm in Leeds here and it has been flaky all day. Unable to connect in to works VPN on the iphone to check my work email. (I have to use wifi to do that at the moment)
Plus I got a text message from work complaining that they can't connect in to the vpn because all the sales guys use iphones and the vpn to check their email etc.
O2's data network has been pretty flaky the last few months.
Just got off of the phone with some chap in O2 Business support, apparently this could take up to a week to fix.
Following O2 on twitter it said that there had been a fire in a London sub station.
Checked about getting money back and they said if its a long outage they might refund a portion of the cost.
So that's why I my new mobile broadband gizmo apparently wouldn't install all morning. It's typical, but I always forget- the system is always down when you are trying to install. It gives you lots of practice running through the settings over and over though, trying to figure out which one you mucked up.
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