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back to article Ryanair requires web check-in, shuts down website

On May 21, Ryanair insisted that all new bookings would require online check-ins. If you don't print your boarding pass from the company's website, you're charged an extra £40. And now the Irish budget airline has announced that for ten hours next week, its website will be completely unreachable. The Ryanair site will be closed …

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So

fly with someone else

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Never ever going to fly RyanAir

Says it all really.

Avoided them till now, should be able to for the rest of my life.

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Black Helicopters

They've lost a potential customer

They have lost a potential customer, I'll just someone else instead and I dare say a whole lot of others will too.

Rob

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Coat

The Three Boarding-card Monty

Forget website availability, when does a surcharge stop being a surcharge and start becoming an immoral con trick?!

Used to be I'd have believed the 1p fares were balanced by people booking outside of sales or close to flight departure dates (hello fellow business travellers), but now it seems that the price balance is being covered based on how many of the increasingly large number of "options" you are presented with when booking.

Why £40 to print a ticket? It's not to cover the costs of paying ground staff because the staff have to be there, how else to surcharge over the odds when you turn up at the airport having forgotten that you agreed to wear flip-flops instead of the DMs you dressed in that morning? Perhaps it's the printing costs, and to that I'd suggest Ryanair should switch to printers that don't require original Shakespeare manuscripts and use ordinary A4 like the rest of the world.

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Anonymous Coward

Effortlessly...

Is there an award for achieving the highest level of contempt for customers?

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Coat

Well what do you expect.

From an airline run by pikeys.

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Single point of business failure

If your entire operation can only be accessed through a website, you'd better make dam' sure that website is 100% reliable. With online shopping, the risk is less - as you retain the stock if people can't buy it. Businesses like airlines and hotels deal in a very perishable commodity: one that ceases to exist, once it's day has passed.

Therefore for an e-commerce site to be down is bad news for the retailer, but it's a total disaster for an airline that has put all it's eggs in one, online, basket.

You'd have hoped that RyanAir would have realised just how exposed they are to any failure from their web services and would have a hot/warm standby, or D.R. system that was capable of taking the strain when their main soite was down. If this report of a total outage is true, it seems that they are pursuing a very risky strategy of a single point of failure.

I wonder if the stock holders know .how vulnerable they are ....

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<Title>

"Ryanair has told those traveling on Thursday the 25th that "in order to avoid any inconvenience," they must do their web check-in before 6pm Wednesday the 24th."

If you've any sense, you'd do that anyway. Leave things until the last minute, and you're asking for trouble.

What if your PC, router, or printer, goes tits-up, and you've no time to get it sorted?

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Anonymous Coward

I try to avoid them

I've only flown with Eire-O'Flot once and while it wasn't a bad experience, I don't like the attitude of the company towards its customers. This is just one example of said attitude.

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They can charge what they like...

... and if people don't like it they should book with another airline.

I think Ryanair's attitude is a disgrace but ultimately they're there to make profits and they'll go on making profit as long as they can. The only way to make them rethink is to put that profit at risk is by choosing to fly with airlines which don't place so many onerous obligations on the paying customer.

...That said I sometimes have to fly to Brno in the Czech Republic and Ryanair is the only airline that flies there direct so I grudgingly book...

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Business plan still puzzles me...

...Unless! They make the money carrying cargo in the hold, but can only get the routes - if they carry passengers!!!

WOW! Beautiful scam. Fools the EU!!!

I thought the Irish were thick.....

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Anonymous Coward

@ AC "What do you expect"

Time to catch a Guy Ritchie film then. Do you think Michael ( Mickey) O Leary could slip into the role so well portrayed by Brad Pitt, in the filim, (yes filim) Snatch?

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Eire-O'Flot

Good one, AC!

I'll never fly with an airline that listed a "wheelchair tax" as one of the hidden extras you had to pay over the headline rate. Despicable.

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Anonymous Coward

Check In

"Why £40 to print a ticket? It's not to cover the costs of paying ground staff because the staff have to be there"

Err, you obviously haven't travelled with them recently - the Ryanair check-in desks are no longer staffed at Stanstead. There are one or two staff at the "customer service" desk, but not a lot else...

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Anonymous Coward

Not Surprising

Not enough members of the general public have paid the 'we give a fuck about our customers' RyanAir surcharge.

This surcharge can be paid by booking any flight with EasyJet. If enough people pay this surcharge then perhaps RyanAir will start to give a fuck about their customers.

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@ handle

Don't forget that they charge if you need oxygen aboard the flight - by that I mean bottled oxygen users. They refuse to carry yours and you have to 'buy' theirs from them (unless they have had a recent change of heart but I doubt it).

I refuse to use them.

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Worst company in the world

...and proving it once again. Well done Ryanscare, yet again you remind me why I'm never flying with you ever again.

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...and here's the thing...

Last time I compared Lyin'Air with British Airways to somewhere (I think it was Barcelona), BA were CHEAPER. And that included flights into the city itself, not "London" Stansted to "Barcelona" Reus (both 100km from their respective cities).

I imagine Mickey O'Leary likes talking up his 'cheap' tickets so much because ... well ... they aren't that cheap once you factor in sensible things. Like luggage. Toilets. Passing through the airport, that sort of thing.

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That will be 40 quid please - ching

Look there's Michael O'leary going through your pockets for your last £5 to pay for the "we haven't thought of name for the scam yet but it costs a fiver" surcharge

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O'Leary* just likes the publicity

The company is despicable - got its hand in just about every pie around. The profits come from abusing staff and customers, bending rules and huge tax subsidies from regional governments foolish to believe that airport jobs = tax income. Still as long as they can get away with it they're doing nothing wrong.

*Definitely first against the wall when the time comes.

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Heh....

The folks running that company seem to be the biggest pack of assholes on the face of this earth... the CAA should start doing their job and make them perform basic services for free. Hell... purchase bottled oxygen...

Ha imbeciles.

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Good timing

This should affect quite a few folks flying to Bristol from Dublin on Thursday morning, hoping to get to Glastonbury... Good timing! Probably quite a few things going on that day that are going to get messed up, mind you...

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Never again

Flew with them once, and found a bunch of unauthorized charges on my credit card when the statement came the next month. After months of letters to the credit card company I finally got the money back, but if I took my time into account I could have hired a private jet......

Avoid these crooks at all costs

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love it

Ryan air, along with the lottery and pay as you go mobile phones, are just another way to squeeze money out of stupid (and often poor) people.

Gives me a warm fuzzy feeling inside.

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"Snatch"

> Time to catch a Guy Ritchie film then. Do you think Michael ( Mickey) O Leary could slip

> into the role so well portrayed by Brad Pitt, in the filim, (yes filim) Snatch?

I'm sure lots of his customers would like to punch him.

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Colours

I forget - are they the ones with the hideous purple and yellow interior, guaranteed to ruin your retinas? Not to mention the "pay for a p!ss" scheme they floated once.. How on earth is peeing and having a ticket a "frill"??

Just goes to show, you really do get what you pay for. BA all the way.

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Any excuse

I've only used Ryanair once but that was once too often.

The web site would not accept online check-in for one of our party, so, surprise, money was needed to "re-open the booking reference". Same again on the return trip.

Ryanair treats customers as a hideous inconvenience. This doesn't have to go with the low-cost concept. When I flew with FlyBe it was a surprisingly pleasant experience.

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Of course they won't waive the charge...

...this is RyanAir we're talking about!

Why people fly with that company, I'll never understand. It's not like they're that much cheaper than their competitors, especially when you consider all the 'non-optional extras' that they charge an arm and a leg for, in order to drive down the headline price.

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Joke

ha... I forgot about the pay toilets.....

The first person to pee or take a dump in the aisle because they didn't have the right currency for the toilet would make them change their minds.

Makes one think, do these toilets take, pounds, euros or any other currency in western Europe?

Knowing Ryanair thou' they'd give free coffee and lace it with laxatives...

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Website off-line for 10 hours?

The booking system runs on .NET.

My guess is that the developers have found it impossible to move the site to another server - so they're going to update a single live server. Someone's promised that ten hours should do it.

I wouldn't wish the worse on anyone - and have no axe to grind with Ryanair - but this looks extremely risky. My main worry would be that the site could be down for a long time - and could end up borked completely.

I know at the beginning Michael Ryan boasted that he turned down an initial offer to build the site for a few mill - and paid a bunch of students about 24k instead. Now, paying a few mill to salesmen with PPS slides only guarantees that you're going to spend a few mill - but inexperienced programmers can cause many problems. These may not be apparent initially but will cause problems in the end.

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Bell ends

What a set of 100%, copper bottomed, grade A wankers. I hope they go out of business, the moneygrabbing, vapid little turds.

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Why bother

I always found BA reasonably priced on short-haul flights. Even got food. Why bother with some half-arsed pikey airline that only travels vaguely between A-ish and B-ish?

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LyinAir

Pah, I bet they use cheap nasty plastic fan blades in their engines too!

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Unhappy

@Neal 5

Is that English?!

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Paris Hilton

Oh hell, what about the precedent?

The problem here is that if RyanAir refuses to climb down on this truly horrible idea, we'll start seeing it at other airlines too - *especially* those that retain counter staff and can therefore weasel a justification for the 40 quid...

Paris because we'd all like to go there cheap, if we'd just admit it.

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Mat

@Jeonat

I see that the satire of that comment is lost on you

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Customer's fault

This is the fault of the idiot customers. If they choose to fly with an airline which puts tiny cost savings over a decent service, then they are helping that airline and it's model grow to dominate the industry. I'm glad they're installing coin slots on the toilets - it makes it more clear what the choice is. You either pay for a basic modicum of comfort, or you race to screw down the prices as low as possible.

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Eire-O'Flot

Seconded!

Abso-feckin-lutely briliant, that one. I shall use it in future.

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Anonymous Coward

Online Check-In

Recently had to book a flight with RyanAir (no other direct flights for less than £300) and the price originally came out at £200 for ticket, taxes and surcharges.

Then, on the payment page it had gone up to £268. I checked the charges and it turns out there are several added extras that aren't optional. Two that caught my eye were "hold-baggage" for around £40 (apparently you have to pay, even if not taking any!) and "online check-in" for £10 (or an extra £40 at the airport). Pardon me, but surely checking in isn't an optional extra, so if they have to charge for it* why the feck isn't it included in the ticket price?

*what exactly do you need to pay for? Checking-in online barely costs them anything, surely? I can understand a charge for checking-in at the airport (extra personnel etc.) but not for online.

Teeves, de lot o' dem.

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Agree with Mark 65

Why anyone bothers with Pikey Air I don't know. BA flights are (most of the time) well priced and competitive. I used to have to travel to Exeter from Glasgow a lot and FlyMaybe flights would cost £180! Hardly budget prices. It was cheaper for me to go to Paris.

Anyway, personally I'd rather pay a fair price for a flight than 99p plus bolt ons, restrictions, penalties and being treated like a problem rather than a customer.

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what they mean

"Ryanair will review the number of passengers who fail to check-in online and make a decision at that time."

translate:

if only a few people miss online checkin: not much money in it, waiving £40 will be good publicity

if loads of people miss online checkin: f*** publicity, take £40 from everyone and laugh all the way to the bank

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"make a decision at that time..."

So that means they'll charge unless someone _really_ kicks off.

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Anonymous Coward

IT "Problems"

Ryan Air seems to have quite a few IT problems that result in just another few quid of charges to the dear customer. The only time I ever flew with them, they didn’t send out the confirmation Email. They have no email address on their web page, just an expensive premium rate number. On calling this you hear the customary message in 2-3 languages telling you how expensive the call is before being dumped in the wait queue. They also mentioned that it was quite common for emails to get stuck in their system. Oh, those niggling IT problems. Ker-ching.

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Techies Against Advanced Notice?

I cannot see the justification for all the hate towards this company. They have given advance notice to their customers of necessary work which may impact service and scheduled this work so it will impact as few people as possible. Why do so many of you have a problem with this?

I will continue to consider RyanAir when making travel plans.

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Like Em 1 says...

On some routes (and Brno would be my example too, funnily enough...) they're the only game in town. Not that their attitude makes it clear that they KNOW they have a monopoly or anything...

Utter bastards. Dreadful customer service. I avoid them whenever possible, and am disappointed when it's impossible...

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Pirate

And this is just the stuff you can SEE...

OK so it's official then we (nearly) all detest Eire o' Flot (hat tip AC) for their attitude towards their customers and staff, and the way they will do anything to shave off a buck or increase yet another additional 'optional' extra

They've even brought down their only means of making money for 10hours presumably so they could save a few quid on having to use redundant systems etc right in their customers face - boy are they serious about saving money or what?!

My point is - what about the savings you can't see, like does the guy who checks the wheel nuts are tight, that the fuel gauge is correct and that the crazy glue on the wings has set properly still do his job?

When their planes nose dive into the ground will we be told this was because the passengers didn't pay the hidden 'optional' mechanical check surcharge?

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Go

Flown "Eiro O'Flot"* many, many times

Never had a flight cancelled. Always landed on time or early. Found the staff no worse than the sour-faced bitches BA exclusively employ. Never paid more than £10.00 to fly anywhere (including credit card fees - get an Electron card you dummy) and have enjoyed day trips to Berlin, Dublin, Belfast and Pisa for 2p return.

Website is, however, totally shit. Let's hope it's down for 10-hours so they can post up a decent effort.

* Brilliant name!

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Wow, such racism

Surely the Reg has a policy on racist fuckwits posting drivel on its website?

BA's golden years are finished, soon BA will be too.

When's the last time a Ryanair plane came anywhere close to 'nose diving into the ground'?

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Boffin

No big deal

Given that you can check-in up to fifteen days before departure I fail to see how this is such a big deal. That said, most RyanAir passengers are idiots.

RyanAir prices are cheap. Way better than what you'd get with BA as long as you book far enough ahead. However, as someone who flew with RA earlier this month it's an airline I certainly won't be using again - they play a celebratory fanfare on landing!

You don't pay for hold baggage if you're not taking any.

Re. the "mechanical check surcharge" - very funny. That sort of "extra" is outside RyanAir's control - if they don't do it, they don't fly. Simples.

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