The problem with chains
When deciding where to eat I try to avoid chains as far as possible. This is the reason why. Logically, a chain is less likely to care for its customers than an individual is. After all, Dominos or McDonalds can afford the inevitable legal action brought about by the odd bit of food poisioning. It probably won't even dent their profits. And the average chain customer probably won't care - they're addicted to the advertising, the glossy plastic, and believe that they're somehow less likely to suffer from shocking service (this is true - I did a little market research amongst my acquaintances).
A privately owned and non-franchised shop, on the other hand, can't afford the bad press. Poor hygiene? Food poisoning? Legal action. They're out of business - or, at least, hurting very badly. Besides, I reckon that if someone cares enough to open a restaurant as a private business, they probably care about the food and they'll pull out all the stops to provide the best food that they can.
I had a very tasty lamb curry for lunch today. And I got to speak to the chef and inventor of that particular recipe.