Snoopy

Wonder how all this will fit in with our nosey government?

Customer retention?

I know four much better strategies:

1. Tell Phorm to phuck off

2. Actually let customers use the bandwidth they pay for.

3. Stop being anti net neutrality idiots.

4. Stop being the 'music' industry's bitch.

Vermin Media deserve every customer they lose.

This really sucks.

What the heck is this about? The whole point of me choosing to use locally stored email services instead of web based ones has always been that I don't want anything to do with advertisers skimming my content to launch adds at me. Wasn't advertising the main reason behind the creation of Gmail?

I realize that I may be missing something with this but i really am not happy about this at all. Will this mean that i will have no access to my stored emails unless I'm connected? i know my broadband is always on but i have always been responsible for my contact lists, stored attachments and inbox space. i really don't see how handing all of this over to the Umbrella Corporation will improve things.

Someone please tell me i have the wrong end of the stick.

Re: Blasmeme

Slightly the wrong end of the stick although (IMHO) there is still cause for concern.

Firstly, you will till have access to your current mail when disconnected as long as you are using a proper email client, not just connecting through a web interface (and even that is possible nowadays). Same goes for contacts, tasks etc. etc. If you, for example, use Outlook for your email everything will look the same. The only thing that will change is the location/address of the IMAP or POP3 server.

Where your concerns may be justified is in google skimming your mail. I would assume Virgin is basically using a variant on the enterprise hosting model google is promoting. You would need to check the T's and C's to see how much ownership (if any) Google has of your data. Theoretically, they are just holding your data and providing the services for you to access it on behalf of Virgin. In practice, who knows?

Price reduction?

Surely as they are not going to be running their own email servers any more and are moving the email accounts to a BETA service then we should have an appropriate reduction in our monthly costs.

Cant see that happening though.

@blasmeme

The POP3 access means you can downlaod all the email to your own computer. You also get the benefit of a good webmail service too

I don't get why anybody would use an email address from an ISP. Much easier to use a gmail/yahoo/hotmail as when you change ISP you don't have to change your email as well. Using an ISP's email service is a bit like getting all your post via the estate agent you bought/rent your house from...

Useless 'tards

I stopped using virgin email months ago because emails sent to my address either never arrived, or arrived days later. When I told them about it, and included copies of the bouncing emails (with error messages such as SMTP server unavailable/ too many connections) they kept fobbing me off with scripts about how to install Outlook Express. Moved over to inbox.com (cos I dodn't want anything to do with GMail) and haven't looked back since. Using my own domain name has made that move a piece of cake.

Gmail isn't bad

I've been using Gmail for a good while, and the adverts aren't intrusive. Ordinary Google adverts. And ad-blocking programs work. Also, it supports POP3 access, so you can transfer you mail to your own system.

I think I'd prefer dealing direct with Google, rather than going through an ISP-controlled domain name, but I can be a paranoid little so-and-so.

no thanks

i'll be looking elsewhere for my ISP i admit, dont want all my mail belonging to google.

Google Gears is your friend

@Blasmeme - don't forget that if you use Google Gears, you GMail is also available offline.

http://gears.google.com/

Jumping into bed ...

Am I being too cynical or are Virgin Media just jumping into bed with any company that sells advertising and screw their customers ?

Paris ... jumping into bed - you work it out.

@Blasmeme - yes you did miss something

If you read the article, you'd see that you will get to keep the same facilities as before, i.e. IMAP/POP3 access to your mail.

Quote: " and the same features including POP3 and IMAP access"

I use gmail for domains and hardly ever login to the web interface, I just use my normal mail client with google's IMAP/SMTP access.

So you get more space, from a more reliable provider (it does have its moments, but it still beats Virgin's system), and the same facilities. So stop being such a drama queen.

Filthy filthy filthy

I don't want Google's greasy spiders all over my private mail. And does this mean that all VM customers are automatically signed up to a Google account? Sign in once, and then forget to sign out, all your (Google related) activities nicely profileable down to a paying customer, with address and viewing habits thrown in!

This stinks like a month old corpse trapped in a tree at the strandline.

Is this good or bad?

I think the critical issue here is what will Google be doing with my email and how does it impact my privacy? Given Google's record, I'd be surprised if they didn't make a bid to own it and use it for whatever they wanted, but maybe I'm just paranoid.

Any word on the privacy aspects of this from The Reg would be most welcome.

whats the problem here

what are peoples problems here? its going from one multi-national company that doesn't give 2 hoots about your problems to another, the only difference is that google knows what they are doing and have a large team trying to improve it.

where is the Larry and/or Sergey halo pic?

IF people would use it...

PGP is a handy weapon to protect your mail while it is on googles servers.

What?

"Using an ISP's email service is a bit like getting all your post via the estate agent .."

Eh? In no way is it like that at all.

However, getting your email via Gmail is exactly like getting all your post via an advertising company - and an advertising company that, to boot, opens and reads every letter that's every sent to you or by you.

Unless Virgin is offering guarantees to its users that Google will not scan and data-mine any mail coming to or going from an address with a Virgin domain, its users have every reason to be outraged.

Virgin had to do this - they suck too much to do it themselves

I was a satisfied Blueyonder customer and then they were taken over by Telewest. I was a satisfied Telewest customer then they were taken over by Virgin. I am a totally dissatisified Virgin customer.

I have already stopped using Virgin's email systems because they are so unreliable and moved over to Google. I had an email outage lasting three days a few months ago. BTW to the poster who complained about adverts on Google, use a google address with IMAP or POP and you'll never see any adverts.

The main problem with Virgin though is that they lie about speeds, penalise users (by throttling) who use even half of the advertised speed and then frequently just lose cable signal. I have had to complain three times in the last three weeks because my Virgin Broadband connection has died. Each time it was clear that the problem was on their side but each time I had to go through the charade of checking my cable modem settings, rebooting firewalls, turning off, back on, blah blah blah. Each time they finally admitted that the problem was on their side and eventually fixed it without having to visit my house.

They have even had the temerity to invite me to spend even more money upgrading to 50mb. Give me the service I'm already paying for you scumbags and then perhaps I'll think about spending more with you, but I hate them so much that I am actually thinking of downgrading instead.

Haha

So they have given up on being an email provider, it would be nice if they now admitted they are also crap at providing fast reliable broadband.

Even Paris can see they are the worst ISP of all time...

Make sense to me

If you're unable to hire decent staff who can manage your internal mail systems, it makes sense to outsource.

Gmail isn't without it's own downtime issues though.

Google email advertises?

Is there advertising on Google email? Google have been skimming my email for years now and, without looking, I couldn't tell you where on the page the adverts are or who typically advertisers on them.

Ok - I just looked. It's a load of text down the right hand side. My brain obviously filters it out as the noise it is. Oh, but hang on, I never access my Google email through the web only through a client on my computer. So I never see any of their advertising. That'll be why I don't know what it looks like.

I hope Google aren't reading this.

Saint Jobsy - cos he represents the trendy new conglomerates who give me stuff for free.

@ /etc

"However, getting your email via Gmail is exactly like getting all your post via an advertising company - and an advertising company that, to boot, opens and reads every letter that's every sent to you or by you."

I wish this definition of "read" had been in action when I was doing GCSE English. Scanning a Shakespeare play for keywords would have been so much easier than actually comprehending it.

I despair sometimes...

Some people are just out for any excuse to be negative. So far all VM has done is announce the project but have put no flesh on the bones, however some of you are already seeing the devil in the detail.

If the story was that VM were keeping the existing platform and adding another tier of storage, the comments would be that they already have problems coping and should look at the example of wonderful free GMail.

TBH with some of you, if the story was that everything is going to stay exactly the same, but everyone was going to get a free laptop/ipod/xbox/<insert gadget here>, there would then be 3 camps - 1) it's not the right technology for me, 2) it'll be used to spy on me and my tinfoil hatted mates, 3) off topic vitriole because of an existing bias, so VM (and pretty much every major tech co, as the same comments apply) are damned whatever they do.

Personally I like VM, and I like GMail, but which is the best, there's only one way to find out...

(Harry Hill icon? Would be ideal for fanboy, mine is better than yours flamewars)

Excellent News!

Email was one of the things that was holding me to Virgin. Now there's nothing to stop me changing: I just need to get a round tuit!

Flames, 'cos that's what will be happening to my Virgin account!

ISP independance for just a few pounds per year

The email is the only thing that ties you to the ISP. Changing your email address is as disruptive as changing your bank. While you can get a gmail/yahoo/hotmail account you then become as dependant on them - and have to put up with the advertising. I dont understand why everyone doesnt pay a few pounds a year to get a domain with a few email accounts which can be directed to the mailbox of your choice. A small price to pay for your online indentity: http://is.gd/sxav

I had the most horrendous service from NTL and Blueyonder on installing broadband - but my email continued uninterrupted and I was safe in the knowledge that I could walk if it wasnt sorted. The cable broadband has run for five years with only one interruption - with the cable modem replaced before 9am the next morning!

Nic@NicEvans.com

Phew

I was getting fed up with that measly 30mb storage.

It seems that VM have done something good for once.

However does this mean gmail targeted advertising?

@Camilla Smythe

"I'm sure Virgin will sort stuff for you....???"

Oh thank you, that's the best laugh I've had all week.

Do you actually think PGP is any good in GMAIL???

Oh, come on!!!! pulleeezze! If Google wanted to peek into your PGP encrypted mail, they would brute-force hack it open, just pushing the mail code through their billion-flops computing power to get your password (or bypass it, I don´t know how it´s really done here) in, like, a split-second.

It is a closed-white-picket-fence policy from my point of view: Everybody can jump over a 3-foot tall white fence, but you are not supposed to, since the tiny gate is locked. It is pretty much live WEP encryption - if it is enabled, you are not supposed to bypass it, but you can potentially hack it open in 60 seconds...

You can just prove that if the mail was encrypted, it was not supposed to be openly accessible, hence, you can sue if its contents are revealed (or can you?). Don't plan your next terrorist attack to kill the president through e-mail if you really want privacy. Oops, there you go, now the FBI is tracking this message... but only El Reg can snitch my ID...

Great News

Great news for me, as I gave up on my blueyonder account years ago, when it started getting spammed to death, not to mention the crap user name, password, and web interface. I have my blueyonder stuff forwarded to gmail, which nicely weeds out the viagra and penis pump adverts etc.

I want to be able to access my email wherever I am, be it at work, or any of my PCs at home. Gmail though a browser makes that easy for me, and it's free for the cost of a couple of unobtrusive adverts. I also have what is close to push email using imap on my Nokia N800 tablet.

Good news Virgin finally making a couple of good decisions, mystuff (or whatever it's called) looks useful as well.

Now if only they would give me a cheap V+ box (150 quid - havin a laff), as I only want HD and HDMI out. None of this PVR crap, as my myth box is much much better, although the vplayer which has been hinted in blogs for about a years time looks good as well.

Same as SKY

I use Gmail as a SKY user, I have had very little trouble with it. I have found it better then some 'local' systems I have used in the past. If Virgin use the same model as SKY the you have full access via Outlook or any other POP client of your choice, the mail is sent and received via a SSL link, You can send and receive emails to your client if you are connecting via another ISP - say you are away from base and use a hot spot or 3G, I work away from home alot so can't always connect to my ISP and found that I could recieve email via another ISP, but on send when using the old ISP hosted POP servers.

I use the option to keep a copy of all my email on Gmail after it has been delivered to my client as a backup. For those who are concerned about evesdropping etc, you can always encrypt via an PGP plugin.

Admin interface login publically exposed

Bit of a security risk?

"Sign in to manage Virgin Media"

https://www.google.com/a/virginmedia.com

User login will be via:

http://mail.google.com/a/virginmedia.com