It was clear from last month's SNAFU that Symantec is trying to do things on the cheap. That's obvious when a company out sources it customer forums to junior employees to maintain "in their frre time." Perhaps they decided to farm out the expensive business of coding their web site to summer sales interns, but only when they're not involved in making cold calls to flog their pathetic security solutions.
There was once a time when I relied on Peter Norton's products to protect and optimize my computersi. But that hasn't been the case for nearly twenty years.