NEC are not the best company to do business with in Europe I must admit. We found their notebooks to be unreliable (all of them ended up being prone to HD faults) and their Warranty Support was the worst I had ever seen.
When replacing a laptop hard drive that was on "Next Business Day" Warranty, it took them 4 weeks to get the replacement drive and finally get it to us. ("subject to part availability" being their get-out clause for any delay, they probably sourced the parts from Japan for all we know)
Needless to say we preferred doing business with Dell, Toshiba and Acer after that. Dell's support is good enough, Toshiba and Acer? Never had to ring theirs for a laptop fault.