These things change again and again and again and
I used to work for a major IT multinational.
When I started working for them they were in the habit of outsourcing everything.
By the time I stopped working for them they had started bringing anything in-house again.
My manager (who had worked with the company for 20+ years) said that these things go in phases depending on a variety of factors.
The one she had identified earliest was fashion. When everyone else outsourced, our company did too. The second one was cost... Nice to know their priorities were straight.
Is the reason that DSG is not continuing with outsourcing to Capita due to a problem with costing, effectiveness, lack of competency or something else?