"Morrison is getting active involvement from Iomega, saying that the firm recently "sent me an IX2 StorCenter to try, received it today, doesn't work either."..."
That's not active involvement, that's reactive stupidity. The author said it much more politely than me in the next paragraph. Could this be a cost saving measure by Iomega to outsource testing and certification to its end-user customers? I hope that Alastair Morrison will charge them for the time he is spending in helping them to resolve a problem with their product lines.