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back to article Lloyds sorry for phone problems

Lloyds has apologised to customers unable to use its telephone banking system yesterday. We received emails from Lloyds customers unable to access phone banking services from 11am yesterday [Sunday]. A spokeswoman for Lloyds TSB said: “Some technical problems we experienced yesterday meant that, for a period of time, we were …

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Sunday?

Of course their branches weren't affected - they'd have been closed....

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Either they had two problems or they're being economical with the actualité

Tried withdrawing money from an ATM yesterday afternoon and while it would display my balance and confirm I had funds, it wouldn't let me take out any and claimed my card issuer had refused the transaction. When I phoned them I was played a recording talking about computer problems and then put straight through to an operator who confirmed there was a problem with their systems,

So a spokeswoman talking about "branches and internet banking" may be a narrowly correct comment, but the ATM network would seem to fall between the cracks...

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Anonymous Coward

bank charge

they probably charged every customer £35 for every failed phone call they tried to make to them.

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Hmm L-TSb having problems?

I wonder why there are not already queues at branches withdrawing life savings?.

Oh I forgot - the UK gets an inch of snow all everything stops - including the banks!

How can they blame IT for the computer problems as IT seems to run from india?

Oh I forgot - the indian outsource-gate panic has only just started :-)

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lol

i found out the hard way !

called was answered by a person ....

Immediatley knew something was wrong

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Stop

Move along...nothing to see here

Is this story really newsworthy?

Must have been a slow day......

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Anonymous Coward

more likely to be BT

as someone who works in a bank's IT department, incidentally not lloyds TSB, internal software tends to be remarkably resilient. The majority of outages are due to BT line failures or hardware failures where the redundancy doesn't kick in for some reason. The majority of failures we get are external communications lines going down, where we have to deal with a third party to get the service back up and running again, rather than fixing it ourselves.

The only exception* to this are releases, ie updated software, if, somehow, it goes horrifically wrong after all the pre-release tests, it might take out a system for an hour or so on a Sunday morning**, but more than that and the update will be pulled and rolled back.

*obviously i'm excluding web based systems from this, as web developers are so universally shoddy their stuff goes wrong all the time!

**only a few branches are open, so not a massive problem

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