VOIP and service transparency in the UK #
Posted Wednesday 21st January 2009 09:14 GMT
We have avoided a US style net neutrality 'debate' in the UK so far - probably a good thing. We are happy to take inclusive deals on hubs, second line voip services and tolerate first generation traffic management as engineers punish the busiest 5% of users and guess at what traffic they can slow in order to keep all our bits moving. All this where there is little or no transparency of service parameters.
The introduction of even basic traffic management is the first step in taking a single service best effort data transport and creating a multi-application data transport service with different best effort qualities applied to different data streams. By this I actually mean taking quality away from non-urgent streams in the hope (and it is hope) the remaining streams get a smoother ride.
I have put request in Ofcoms 09/10 plan of action review under section 1.15 http://comment.ofcom.org.uk/annualplan0910/ that they begin to produce some guidelines on NM best practice, which begins with transparency of service parameters and ends with the user determining how they wish use the available data transport specified in their contract!Perhaps if a few more readers make their views known we could get this included in their work plan for 09/10.
I begin with the notion that affordable Broadband services means there will be congestion, but we the users working within the parameters of our service agreements set our priorities so our preferences at busy periods can be respected. Put aside notions of total, complete, free for ever, unlimited, none can be true given we are sharing a finite resource.


