
The least they could have done is hired a security/privacy consultant, with IT experience. It's not like we're everywhere or anything :P Oh wait we are! 'Cause we all got laid off because no one wants to pay more than $10/hr for work the people who need us don't understand.
Also, parent's who put themselves into positions where they are the ones who keep their kids secure from technology seem to be the ones least able to do the job, but they find it so hard to trust anyone who knows how to use a computer just because most of them don't. The way I have people hover over me while I fix the computer their kids use, it's like I'm some kind of guilty before innocent perv, since I don't have kids of my own. In my experience, when it comes to tech, parents do more harm than good becuase they're unwilling to learn what they're kids enjoy and the basics of how it all works. Can't look stupid by asking questions now, can we? ;P Oh yeah, and spying on the kids behind their back do great things for the family unit :P <-(sarcasm)
I do admit, a lot of IT help tend to hate being asked questions, so they're part of the problem too, but the kids shouldn't have to suffer for it. IT help are like doctors, if yours is an asshole, find someone else. I personally enjoy letting people watch what I'm doing on their computer and answering their questions about what and why I'm doing what I'm doing. Why? Because I know what I'm doing :P There's no reason people should be led to believe there isn't a lot of guess work in troubleshooting, otherwise it wouldn't be called troubleshooting, you'd just be fixing it since you're obviously psychic ;P
Holy hell I went off topic. This kind of company just drives me nuts, and so do a lot of parents who let their kids grow up in front of TVs and computers without any kind of supervision at all, because of all the freaks, assholes, and perverts out there, and parent that won't even warn their kids of them becuase they're too young to know?? It's almost like they want their kids to be victims, it's insane, or just ignorance is bliss syndrome. The real world has never successfully catered to the ignorant, just victimize them while making them think they are being catered too.