Explains an awful lot..
The quality of service received from HP from my company, who have a pretty huge MgdSer/hosting contract with them, has been utterly abysmal over the last 9 months or so.. Really really really really bad. The first 2 support tiers they provide seem to be staffed by people who have *heard* about computers, but only once, in passing, when they were drunk, and right before they suffered a massive concussion. The 3rd level are only marginally less feckless, and seem totally bewildered when one suggests, for example, maybe checking server logs to ascertain when faults started occurring, or when a service failed.. Feckless bastards.
Pirate, because there isn't a cowboy.