Internal murmurings say the job cuts start on the 18th.

'North American Firm' based in Toronto..? I thought Toronto was in Canada..?

Regardless - perhaps if they had a usable website where customers could actually create an account (due to the constant expiry of the old one) in under 30 minutes and, heaven forbid, actually log in, and dare I even think it... obtain updated switch firmware without a pointless 'support' contract (like we USED to be able to do), then perhaps customers would be not get royally pissed off and move to other vendors.