The Devil in the Details
From the "99.9%" SLA:
"Intermittent Downtime for a period of less than ten minutes will not be counted towards any Downtime Periods."
Who defines "intermittent"?
At it's most extreme this could mean that Google Apps is only actually "up" for 9 minutes out of every ten in an entire month - 10% uptime at BEST - but they could still claim a 100% uptime for that month since all the downtime periods were intermittent and no single was 10 minutes or more.
It's not even particularly deeply buried in the fine print.
It beggars belief that this can even still be called an SLA.
Paris - because their isn't a Dr Cuddy Pole Dancer icon.