"delicate communications" bollocks
A few years ago I underpaid my council tax by 38 quid, accidentally filing out my cheque wrongly.
The delicate negotiations I got were a threat of having the bailifs sent round and an additional charge of 75 quid for the priviledge, all within 5 weeks of receipt and cashing of my check, no advance warning letter, or any assumption that an error had been made, basically just a financial shotgun to the head.
I would have loved to sit in on some of those "delicate negotiations"
"Govt- we want 209mill back you theiving bast++++"
"EDS- F+++ Off"
"EDS- OK. but we want 3000000000000000000mill worth of contracts in return, G+T Gord to seal the deal, and in 3 years time when the publics had enough of you and thrown you out, how about a non-exec role"
Gogt- spits in palm and shakes hand"