I have been without email since Thursday. I have had several calls to the new tech support centre, conveniently based in.... The Phillipines. Clearly, the pre-Tiscali idea of basing the tech support near the operations team in Welwyn Garden City was in danger of being too useful.
The call centre were apparently told that the upgrades would have no effect on functionality. They've been very surprised about some of the functionality changes that have been reported to them by irate customers.
It seems clear that the operations team had done little homework on the Pipex customer base before launching the upgrade. So what if it was old infrastructure ? It did, at least, work well and consistently.
How strange that Pipex customers have large mailboxes ! Let's see now: Pipex is one of the minority of ISPs that offer IMAP (which tends to lead to large mailboxes), and has a decade-old presence among a loyal set of subscribers (which tends to lead to large mailboxes) that has consistently attracted early adopters, professionals and businesses (which tends to lead to large mailboxes).
Oh well, better get on the phone to the Philippines - strange that the promised call from the operations team to resolve my problems never materialised yesterday ...