Christmas coming early for ebay!!
Like the posters above, PayPal is also sitting on £140 of my money despite the buyer posting positive feedback 6 days ago. I just had to share the email response I got from their Customer Services, as it's so badly written (in tone and grammar). They say Christmas gets earlier each year and it already seems to be in full swing for PayPal, which claims that "yuletide" is a legitimate excuse for this! I also received a survey to complete today about my satisfaction with this response.... needless to say they still have my money!
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Thank you for contacting PayPal. My name is **** and I appreciate the
opportunity to assist you with your questions.
I understand that you are writing regarding the payment that is being held.
I apologize for the inconvenience it has brought you.
Upon checking in to your account its shows that you received your positive
feedback on October 10, 2008. Since the yuletide season is fast
approaching, the PayPal system have been flooded by a large volume of
transactions recently. As a result, eBay and PayPal experienced some
technical issues that affected some of our batch tools being used to
release the hold for the transactions immediately.
Rest assured that we take these issues very seriously and we sincerely
apologize for any inconvenience this issue has brought to you. We are aware
that this is completely unacceptable for valued customer like you since you
have been a valued PayPal member. We hope you could attest to the fact
that this is the first time this kind of issue arised.
But please be advised that We have a technical team working 24/7 and is
dedicated to resolve this and ensure that this won't happen again.
I will be forwarding this transaction to our relevant department so that
they can help us release the payment.
I trust that I was able to help you with your concern. If you have further
questions please feel free to call us and I am more than happy to assist
you.
Thank you for choosing PayPal.
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