Focom's not really there for us #
Posted Thursday 14th August 2008 13:34 GMT
Two recent brushes with Ofcom have convinced me they are there for the supplier until they really really get pushed. Firstly on silent calls they refuse to ban autodiallers as it may upset the people using them to make silent calls. they're happy to fine the companies if enough people complain but stamping out the problem of companies calling vulnerable people on their own and then hanging up in the first place seems beyond them.
Secondly they allocate UK phone number to non UK/non EEC countries and then telcos charge unsuspecting callers international rates. When I asked Ofcom for a list of mobile codes they have allocated to the Isle of Man - 07642 but there are other codes I believe - (3 charged me for an international call in total disregard of their published price list and Berkshire Trading Standards are not asking them why), not part of the UK or the EU oddly - they said they hadn't got one and it was up to the customer to call their phone company before making a call to check the charges. Great advice Ofcom.
With an organisation so top heavy making them do anything requires a lot of force to overcome the inertia and complaining to Ofcom seems a waste of time.


