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Colchester Hospital sacks manager over lost laptop

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Lawrence

No Need. 

IT Angle

No way should an Individual employee be responsible for the total security of data on mobile devices. All I can do as a laptop owner is ensure that it is turned off/locked at any point that it is not in use. if such data is being transported or stored then as the PGP dude said, it is the responsibility of the enterprise and should be encrypted by default.

Give them their job back, and place the blame in the right place, and sort your data security out.

Richard

Nice one! 

That's some serious buck passing, right there. Nice to see bureaucracy working.

James

Can we ask why ... 

.. he had his laptop on holiday with him?

Surely we have got to get away from this idea that we've got to take work with us everywhere we go!

As mentioned in the article - ultimately the responsibility lies with the Boards of the companies and organisations involved. If they create a culture in which people feel they have to have work with them 24/7 then this will happen.

But it does show that the Hospital involved must have a very bad work culture.

Danger Mouse

Scape Goat 

Coat

"The unanimous decision of the disciplinary panel sends out a clear statement about how seriously the Trust takes security and patient confidentiality." says Murphy. Well brains, if the Trust took it that seriously they would have taken the steps to roll out encrypted data store. It doesn't have to cost a lot, although, seeing as it's the NHS they will pick the most expensive solution when they eventually get their fat lazy heads around to it. Here's a tip, TruCrypt, it's free as in beer and will stop the average laptop thief stumbling across confidential information. Now there's no excuse.

(The one with 'Angry C*nt' stamped on the back)

Eponymous Cowherd

The term 'scapegoat' 

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springs to mind.

Chris O'Brien

Appropriate care 

You have to ask what the manager was doing with a work laptop containing patient data with him/her on holiday in Edinburgh. Although it is the organisation's responsibility to ensure proper policies and procedures are in place it is the individual's responsibility that they follow them and take appropriate care with equipment and information. Taking it on holiday isn't.

King Keepo

Why sack a board member for a junior's mistake? 

Go

If this chap took a work laptop containing confidential information on holiday, left it unattended in his car, then yes, he should be reprimanded.

Locking the laptop and having it password protected is as much security as can be expected from non-IT staff, but even having it in a position where it is stolen like this is a little daft.

Theft from the home is unforseeable, but leaving it in your car while on holiday is easily avoided.

Andy S

Sensitive data 

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More to the point ... what was sensitive data doing on an employee's laptop in the first place. All sensitive data should be kept in the database and should not leave site under all but exceptional circumstances (i.e. offsite backups etc) and those circumstances should be strictly controlled and tightly secured.

Ru

No need? 

Alert

He left his work laptop, full of valuable data, unsecured in a car whist on holiday. Is that someone else's fault too?

Tim Spence

RE: No Need. 

I agree, as I'm sure the board which sacked him would... I can only think that this guy had the data on the laptop without authorisation - ie. he copied it off some network share when in the office, so he could "work" while sunning himself in his garden or something.

If an employee takes data off the network without seeking proper authorisation, then it's their fault if something happens to that data.

Rob

Who's fault is it anyway 

Alert

Would make a good TV show for public sector organisations.

The Corporation is at fault for not providing encryption, but also I think the Manager is at fault for leaving his laptop in his car.

Simple rules from the anti-car crime adverts, don't leave it on display, like the sign says on work vans, no tools left in van overnight, my laptop and other media kit are my tools. This manager is also a tool.

Bill Gould

Labour Board? 

Gates Halo

Is there any such creature available for the manager to appeal to? If so I'd be on the phone immediately and gouging the hospital for a nice fat settlement based on wrongful dismissal, etc. This was their fault. Then of course I'd go on holiday again with the settlement money.

Mike Sullivan

I'm confused... 

Alert

Hospital manager has his laptop stolen from his car (presumably locked) is sacked.

Mumpet from the government, gets of a train and leaves top secret military plans on a seat is what ? Sacked ? Given a severe talking to ? A dressing down in the golf club...

Anonymous Coward

@Lawrence 

Stop

Whilst I would agree about the encryption side of things, it's possible that he's been disciplined for leaving it unattended in a car - which is quite likely to be against company regulations.

Certainly where I work now (Bank), where I worked before (Telecoms Company), and even the place before that (IT "Services Company", actually an overgrown box shifter) had it specifically listed as something you're not allowed to do.

Of course, we're in the situation where EITHER being fixed would have been 'good enough', so the IT director should ALSO be fired for not having adequate protection in place.

Brezin Bardout

@ Lawrence 

All I can do as a laptop owner is ensure that it is turned off/locked at any point that it is not in use...

You could also try to not leave it unattended in a car. Anyone with basic common sense should know it is not a good idea to leave anything of value in a car. I certainly wouldn't, would you?

ooFie

Well its good to see someone finally getting the wrap! - funny how it wasnt a minster though huh! 

Coat

However why are these people allowed to take the data in the first place.

Surely the could do a remote terminal login to a central server that requires user:pass to access data would be a far more secure and simple option that allowing goverment users to allow to take data with them on HDD.

That way if they do have their laptops stolen, and as usual the accounts are unencrypted at least all that will be on the laptop will be a few files and the terminal software with an account that can be changed or deleted instead of GB worth of personal information on joe public.

*\. Mines the one with the folded peice of paper on which is scribbled in a moment of madness "Most people are Fuktards!"

Anonymous Coward

on holiday ? 

No they are right to sack the guy - why did he have the laptop with him whilst on holiday ? And why was it left in the car ? Thats not how you treat company property with sensitive data on it.

Oliver Drew

Hmmmm 

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I think that the responsibility in this case is two-fold...the responsibility of the individual to keep his laptop stored securely (i.e. not leaving it in his car) and the responsibility of the board to make sure that hospital data and machines are secure anywhere at any time...not having an encrypted storage device is criminal nowadays as the technology is not immature and not overly expensive or difficult to deploy...for the sake of all, give the man his job back with a reprimand and look at yourselves!

dave

lacking info 

He probably got sacked for having that data on his laptop in the first place rather than losing it - which is common and, lets be honest, accepted as something that just happens.

Since it was a unanimous decision I suspect it must have been something else than the actual loss.

Jared Earle

No need? 

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What was he doing with confidential patient data ON HOLIDAY?

Sack him. Oh, they did.

Adam Price

@Lawrence 

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Of course he shouldn't be responsible for the security of the data, but he should be more aware of the ownership of the hardware at least.

If someone takes something belonging to their employer and leaves it unattended in a car then they deserve to be sacked for it, let alone doing it whilst away on holidays.

Work laptop is for work not holidays.

Anonymous Coward

RE: No Need. 

There is probably more to it than that. For instance, the rule might have been that laptops weren't to leave the hospital, let alone be taken on holiday with employees. This stinks of disciplining him for taking the laptop, but attaching the blame of the robbery too so to keep the board looking squeeky. One bird with two stones, so to speak.

B

Martin Gregorie

@lawrence 

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Excuse me. The guy takes confidential data ON HOLIDAY with him and its somehow not his fault? It should not have been on the laptop under those circumstances. Full stop.

If you really believe that its not his fault, then I have this nice bridge over the East River that I'm sure you'll want to buy.

IMNSHO confidential data shouldn't leave the server except as a backup or when its requested item by item by an authorised client program connected by a secure LAN or vpn.

Nemo Metis

Let's see 

Coat

Surely this isn't stil happening? After all the laptops the intelligence services have lost one would like to think that people, especially some of the countries vital organs such as the NHS and government, would have learnt to actually plough money into data encryption and not their bank accounts. surely it's better to have a secure job that doesn't pay as well as it could over a well paid job that lasts a week because someone's after a five fingered discount?

mine's the one with the handbook of common sense in it's pocket....

Lloyd

Andy S has asked the pertinent question 

Alien

He's a manager so why does he need patient data? If he's doing analysis on the drug/beds/costs then everything bar name and address would be sufficient. As far as I can tell their is no way that data like this should be shifted off of a central db (where it can be called up fro treatment purposes), this is piss poor data management across the board, idiots like this shouldn't be allowed access to personal data.

Alien because that was data security is to the civil service.

Anonymous Coward

Lesson to learn: don't take your work home 

He obviously thought that he was indispensible; why else would he take his laptop on holiday?

I can see a lot of people now thinking twice before taking work home with them; you might get a few brownie points for dedication, but the risk seems to be pretty large. Would you employ someone who was fired like this?

A few more details would be nice though; was the laptop visible in the car or locked in the boot (Merkins, that's the trunk)? Was the data supposed to be on his laptop? The story doesn't really indicate whether firing him was over-the-top or justified...

Anonymous Coward

okay 

As you all know there are 2 sides to this security game, logical and physical. The logical is ultimately in the remit of IT. Physical, in this case, is the Managers responsibility.

To be honest, in this case, it doesn't matter a rats arse if the data was encrypted or not, the Manager irresponsibly left it in his car to be stolen, therefore he got bagged.

But did they sack him or did they ask him to resign? Very important distinction there, if they want to minimise the chances of this happening again.

smudge

@ Lawrence 

"Give them their job back, and place the blame in the right place, and sort your data security out."

The fact that they could fire the manager must mean that they have some security policy in place, that it makes breach of security a very serious offence, and that they can show that the manager was aware of it (eg training records, he/she has signed to say they have read & understood it, etc).

That's a good start.

Now they need to tighten up their systems to ensure that if such data is copied onto a laptop - and there had better be a damn good reason for needing to - then it must be encrypted.

Anonymous Coward

If... 

... this is just a simple theft then that's a harsh punishment, if however this chap took a laptop with him on holiday that shouldn't have been there (most work laptops are for office, home and not holidays) and then left it on the seat of his car whilst he was jollying it up then that is indeed a sacking offence, as he would have known what was on the laptop. He may not have been supposed to have the records on the laptop in the first place...

min

that is seriously evil 

the fowkin bosses should take the can as well, not the single recipient of the punishment. no encryption? that is a bigger crime than taking a laptop on holiday and being relieved of it by a discerning crook.

the unfortunate thing is that the bloke DID have data on a laptop that should not be leaving on holiday under normal circumstances anyhow.

so serves him right. but his bosses have gotten it light and are using him as an excuse to sound off about serious enforcement of their terrible data management structure.

the poor bloke was just, by extension, a victim of his superiors' bad planning. i hope this wakes their policy team up a little.

Anonymous Coward

steps to insure this would not happen 

Dead Vulture

would of been implemented under Fujitsu's plan for the NHS but where seen as "overly complicating things"... which says a lot about the support that FJ had from the client really doesn't it?

the N.H.S is its own worse enemy, the management has no back bone to enforce these things and when something like this happens they make a scape goat out of the nearest person.

Nano nano

Quotable quote 

Surely the press statement should read,

“Patients and the public should be reassured that the Trust NOW takes security and patient confidentiality very seriously."

James Bassett

Inconsequential 

Joke

I think you'll find the fact that it had confidential data on it was inconsequential. He just needed something that would play DVD's to keep the kids quiet for the long drive up to Edinburgh!

Sack him!

Anonymous Coward

Corporate failure too 

Presumably he had the laptop on holiday because he's expected to be contactable and put in some unpaid overtime. it's the norm in he public sector now too!

I'm not saying don't sack him, but the fact that data's allowed to be unencrypted is senior management's fault. Trouble is these days although there will be written guidance, everyone knows it's unworkable, and everyone will ignore UNTIL something like this happens. Then hapless employee gets told exactly what the rules are, whilst his managers look uncomfortably at their shoes during the hearing, thinking "there but for the grace of god", without having the backbone to admit they're guilty too.

Thad

Simple... 

Work during working hours.

No laptops.

Data never leaves the office.

No outsourcing.

Development done by long-term employees, during office hours

All very simple

El Loco Americano

In summary... 

Taking the laptop with him on vacation - not a problem.

Having client data available in the clear on the laptop - a problem

Whose problem? If there was a policy prohibiting the use of confidential data without encryption, or prohibiting it from use on mobile devices, or requiring encryption on all mobile devices - he deserved it.

If the security policies were lax, and this poor sap just happened to be unlucky enough to be the first one to lose a device with critical data in the clear, then he's just a patsy.

ElFatbob

Maybe... 

he did deserve to lose his job, but at the end of the day the upper management are equally at fault. The apparent lack of a coherent and enforced security policy should be addressed....with some senior cast off's...

Mike

@Min 

"the fowkin bosses should take the can as well, not the single recipient of the punishment. no encryption? that is a bigger crime than taking a laptop on holiday and being relieved of it by a discerning crook."

Not really. If the laptop was kept in a (feasibly) secure location (i.e. work or the home) then encryption shouldn't be necessary. Leaving a company-owned machine in a car while on holiday (why has he got a business machine on his pleasure trip? I can't take my work PC home to play games on during my hols, I had to buy my own) is removing the effective security put in place. What you're suggesting is that we should have multiple levels of security put in place to cover the same issue.

One way to improve this would be to make the employee pay for the laptop. I bought my laptop for use at a voluntary organization and (call me overprotective), but I know exactly where it is at all times - even when driving the car doors are locked and it's never left in the car if I can help it (and if it were, it'd be hidden in the boot or something, not left in plain view). These guys have all the tech provided for them, so they don't care if it gets broken/lost/stolen cos they'll just get a new one (probably even an incentive when they want an upgrade to a new machine)

Andy Livingstone

Sacked; who is next? 

I've been scouring the press for details of civil servants and military people who were disciplined in any way.

Can't find any.

Firing is absolutely the right thing to do.

Let's stop making excuses for incompetence, please.

yeah, right.

wondering... 

I wonder if this is the same manager who was told he had to have the report ready the day he returned from holiday, so he was forced to take his work with him? The same manager, perhaps, who was never told about the availability of encryption software to keep things safe and was told that "locking the laptop" would be sufficient, because the board of governors were too damn cheap to pony up for proper data security?

Yes, leaving the laptop in the car was stupid. But I still smell "scapegoat".

Illsay

What actually happened 

Stop

Let me provide some needed insight that a few commenters are missing and shine a light on the human drama, without plugging encryption tools.

Just before this manager left work for his well deserved holiday there were some pretty important reports to be finished that no one else could be bothered with at the time. Looking back volunteering for this task was a bit stupid, but the silence at the meeting was a bit awkward and embarrassing at the same time. "Yep. I'll have a look at those" was out before he realized it and he forgot about the upcoming holiday. His wife however, was not so forgetful and was p-ed off by the appearance of the laptop when they packed the car. It took miles before that subject finally died, leaving the manager exhausted trying not to look like the sucker, without playing the NHS budget card.

When they finally arrived at their holiday destination, the laptop was one of the first items the manager wanted to secure, if the dog had not escaped to freedom.The oncoming traffic barely missed the dog. The screeching of tires was deafening and the horror on the kids' faces spoke books. Seeing our manager clumsily with the laptop in his hands whilst the dog nearly getting killed was a picture that infuriated the misses. This was not a good start. Quickly the laptop was tossed in the back of the car and the dog's leash picked up from the road.

Later that day, on a terrace with a half-downed pint in his hands, the manager's mind wonders off to another meeting earlier this year when encryption was discussed. "Policies is what we can afford, no techie tools or fancy consultants and their software". This was the official guide line and there was no support for spending budget on eventualities.

Now the kids and the dog come running back from the parking lot looking all excited, bless them.

Anonymous Coward

Encrypted Data 

Unhappy

Luckily our company does not deal with the general public, but the chances of our PHB being able to encrypt data are slim. I got called in for at least the fifth time yesterday to show him how to copy & paste.

No. Really. I'm serious.

Jason Pugh

About time.... 

Thumb Up

.... just wish my company would implement this sort of policy. Leaving laptop in car = breathtaking stupidity that is pretty much inexcusable. Even if the bloke was pressured into working on his vacation (and that seems to be entirely conjecture), *anyone* who gave a damn about their job would at least attempt to take better care of company equipment. If the hospital has not implemented an appropriate data security policy, then there is certainly a question of where that responsibility lies, but that does not provide *any* excuse for this sort of behaviour.

Anonymous Coward

Homes are not secure anymore 

More laptops are being stolen whilst kept at home, whilst people are sleeping upstairs ... thieves break-in (quietly), take the laptops, satnavs and other small easily fenced items oh and for good measure they nick the car keys and take the cars as well.

I get to talk to these people who get broken in to like this and thats why I have full disk encryption, encrypted usb sticks and encrypted backups in safes ... and that is just at home 8-) Plus, the burglar alarm goes on at night!

However, this guy probably does deserve disciplining and the trust needs to tell its employees the full terms and conditions that they should work under and what the data protection act etc requires them to do. They all have a collective responsibility though.

RW

There's more to this story than meets the eye 

Jobs Halo

My first reaction to the headline was "at long last, somebody's been held personally liable for data loss" but reading earlier comments has made me reconsider my bloodthirsty attitude.

It's clear, in a fuzzy, foggy, vague sort of way, that there is no established protocol covering the use of what, for lack of a better word, we can call "confidential data." By this, I mean an established, universal protocol applicable to enterprises of all sorts, not just the Colchester Hospital, the NHS, or medical operations in general.

Such a protocol might include, for example:

1. Stipulation of a confidentiality level for every data item on file. Names, DOB, ID numbers, telephone numbers, addresses would be among the more highly confidential items.

2. A need-to-know policy that relates all uses of data to the confidentiality level. For example, if a statistical study is carried out, none of the highly confidential data would be available. But note, otoh, that an office receptionist must know names and telephone numbers, among other things.

[PS: points 1 & 2 are written vis a vis medical records. In the business world, proprietary data would also be of the highest confidentiality, but would also have to be available for some statistical analyses.]

3. Universal provision of server space so data is never stored on a laptop or desktop system.

4. A review of this insane idea that one is on the job 24/7/365. Let's have a one-to-one correspondence between hours in the office and hours of work, no work outside those hours at all. IOW, no work at home, while commuting, while on vacation, etc.

5. Hardware solutions like diskless systems, blocking portable storage devices, no individual burning of CDs, etc. Alternatively, if a local disk is essential (not merely something a Big Boss craves), rollout of new machines should include installation of full disk encryption

This is the merest skeleton of such a protocol; I'll leave it to the more highly tuned brains of others to flesh it out in detail and turn it into a viable standard. [And yes, I've repeated points made in earlier comments. No claim for originality.]

The barriers to estabilshing such a protocol and to its implementation are two-fold. First of all, the existing standards mechanism such as the ISO is beyond clumsy and awkward, being a committee effort. I almost have more faith in the one-man RFC than the ISO approach to the formulation of standards.

Second, management are meatheads. Management ranks in many, perhaps all, enterprises of all sorts, are filled with those who have reached, and in many instances risen above, their respective levels of incompetence. Perhaps the only solution is to stipulate that organizational heads are personally responsible, and it's up to them to ensure that the managerial ranks under them fully understand and buy into such standard protocols. IOW, if you are a CEO and not a meathead yourself, you'll have to get rid of the meatheads under you. You can always put them to work swabbing out toilets. Boards would have to be responsible, at risk of dismissal, for ensuring that their CEO isn't a meathead himself.

This second barrier is more severe than it might seem. My own experience is that once an idiot manages to weasel himself into the ranks of management, he becomes an untouchable: no matter what his failures and misdeeds and incompetencies, he will never be fired, not even demoted.

Apologies for an overly long, rambling comment. I hope it provokes further thinking by the tribe of El Reg readers.

Too bad there's no "won't shut up" icon for longwinded screeds like this one. Ballmer will have to do.

wayne tavitt

outbreak of common sense 

Should have been sacked the minute he put the confidential data on the laptop.

Anonymous Coward

I don't get it 

why would anyone want to go to Edinburgh for a holiday?

Kevin Reader

Even the insurance wouldn't have covered it... 

Stop

To try and mitigate the fool vs scapegoat argument I thought I'd offer the following.

While contracting I had a home/work insurance policy. This covered contents for household, business and travel risks and avoided issues about is X a personal or business posession. It even covered my laptop UNLESS it was unattended/insecure.

Cover was explicitly excluded from a locked motor vehicle which counted as INSECURE.

While this may not apply to every policy I would have thought just leaving the laptop in the car was enough to take blame for the loss of the laptop. To do it with patient data on it is mad. I also wonder why a MANAGER would need to travel home with UN-ANOMYMISED clinical data. For that part the NHS should take the blame, they would not have done it (hopefully) when you only had one paper file for all your patient notes.

Matthew

He's not a doctor 

Dead Vulture

He's a manager, what's he doing with thousands of patient treatment records?

The fact that the data is on his laptop (irrespective of encruption or theft status) should be a disciplinary offence.

David Eddleman

Not his fault 

Stop

You really can't fault the guy for leaving his laptop in the car. That's not the real issue here. He left it in a secure location (behind a locked door) and that's responsible enough. Different story if he left it out in the open for anyone to take -- now we're talking gross negligence.

The problem comes from not encrypting the data and making reasonable safeguards against third-party access. The ones who should be disciplined are the company's IT staff (assuming that this guy's not on that -- if he is, well, yer fault buddy!). They gave him remote access to company data that should be secured properly in the first place.

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