a nice thank you
would be to respond to questions in a prompt and concise fashion
day 1 10:00am ticket raised
Title "Fred Blogs needs a DDI"
Text "Fred Blogs needs a DDI"
day 1 10:10am
"Hi, I note the user already has an extension - xxx - what is it you actually want?"
"Hi, about Fred Blogs, what is it you actually desire?"
day 7 noon
"Why hasn't Fred Blogs got his DDI, we need it now."
day 7 12:10pm
"Hi, exactly what is it you need, my records tell me he already has an extension number."
You get the point - nothing becoming clear until you phone them (which you need to do a few dozen times as they're always engaged, busy, in a meeting or something else.)
Then once you get your answer, you set it up, you ask them to test it their end. They don't. Two weeks later "Hi this still doesn't work." You what?
Man - I hate them all... and that's a tame example of a helpdesk request.
"Why hasn't this been done?"
The answer of course being - becouse I'm not a f---ing psychic, or my magic f---ing ball is broken. Sadly people take a dim view of that particular responce. Tshh.
o well, I made a party hat, I shall drink twice as much tonight.