back to article Sony pulls PlayStation 3 software update

Sony has been forced to withdraw the anticipated 2.4 PS3 firmware just a few hours after the update became available, because the new code has apparently been playing havoc with consoles. Patrick Seybold, Sony's public relations bigwig, last night posted a message on the official PS3 blog admitting that the consumer electronics …

COMMENTS

This topic is closed for new posts.

Page:

Bugger.

I downloaded this to USB and installed it yesteday. Am I screwed? Or is the bug only in the installation?

0
0

Sony Customer (dis)service

This will be of joy to a chap I know- his launch console was bricked by the update and Sony customer service said they would charge him £250 to fix it as it was out of warranty.

My understanding is the update FUBARS the hard drive, so any fix will lose all the save games and data on the HDD anyway.

Looks like Sony are following MS a little too closely ;)

0
0
Alert

No problems here

After hours of MGS post-update too.

It seems to be something to do with the HD, maybe a download, or large file, video thumbnail, or something in common is choking the bootup sequence.

The solution seems to be either to pull out the HD and stick another one in, so you will get to the XMB and hopefully things stabilise, or put your old drive into a PC and format it there if you don't have a spare 2.5". Or send it back, your choice.

So it doesn't seem to be killing consoles, like the RROD does, its just the firmware encountering *some* bloody thing on some users drives, thats throwing it into a loop.

Get rid of the thing, and your system is back up.

0
0
Anonymous Coward

Overblown reports?

It was up for quite some time.

I updated (without any problems) at 7AM UK time yesterday, my work collegue updated his 7PM lastnight, so it was up for at least 12 hours.

I don't know anyone personally that's had issues with this update, so I would suspect any problems are pretty isolated. That won't stop the fanboys from jumping around in joy/dismay however...

If you think about it, Sony really had no other option, the risk of a million consoles being bricked because of the update was far more risky, than suspending the update and investingating...

Perhaps next time, they should consider a open beta of firmware. Release it online via the PC download method for a couple of days, and let the clued up download it via USB key, and then roll it out via PSN after they have some confidence that there are no gremlins there...

0
0

Re: Bugger

From what I've heard it's on installation only. That's what I'm also hoping as I installed it fine yesterday evening.

0
0

Warranty

It goes to show that the old-fashioned notion of "warranty" means nothing when companies are forcing new firmware onto the console at a whim.

They broke it, they need to fix it. It should be illegal to charge money for that "service" even if the console is out of warranty. I'd be inclined to take that to the small claims court or even find someone to start a class action.

It's like a Ford engineer comes to your house and messes with your tuning to the point the car will no longer start, and then you call Ford and they say they have to charge you to fix it because it's out of warranty. It could be argued that this is a deliberate ploy to make money out of naive users.

And that's on top of the absolute annoyance when you finally clear 2 hours to play GTA IV only to spend 20 minutes of that waiting for a bloody update to download. You can't even queue it. It makes Windows Update look user-friendly.

However ... I have reasonable confidence that Sony will eventually agree to fix the bricked consoles for free. They usually tend to do the right thing, once they have exhausted all possible alternatives.

0
1
Unhappy

No probs here

Plenty people online last night too, so it's by no means widespread.

@AC, they do have betas, I know someone who signed up for them before the launch, but sure, they're "open" as you suggest. But then, wouldn't that just make it worse? These things should be tested in house long before they can get to customers consoles.

0
0
Thumb Up

Worked OK for me

I downloaded the update yeterday and installed it via USB. I tend to do it this way now as there are so many updates that i can't be bothered to wait for it when i wanna have a quick blast on a game. Instead i just download them on my PC while i work on something else.

Since installing it last night i played GTA for about an hour with no problems. From these comments it looks like it may just be happening to people doing the update via download rather than from USB.

So it i guess im in the clear. Just hope there are no other problems with the update?!

0
0
Anonymous Coward

re: Sony Customer (dis)service

Sorry I don't believe you. My 60GB launch console failed 2 weeks ago ( not firmware related), phoned Sony, and despite it being outside the 12 month warranty, they hapilly swapped it out (2 day turnaround too, brought me a new one, collected the old one).

Can't praise Sony enough...

I suspect you, or your friend has a hidden agenda with that story...

0
0

Different version?

I've got a 40GB and it installed fine. Perhaps this is specific to the 60GB version?

0
0

Not TOO worried

Well I installed it at about 8 last night and it all worked fine, went online and played some GTA too.

0
0
Tim
Gates Horns

Problem with a dodgy batch of PS3's?

Seems that given the fact that sony only made a few different types of ps3, that this problem along with the problems encountered when running some of the recent games is down to a dodgy batch of ps3s.

I havent had any trouble with any of the so-called "problem games", like GTA 4 which ran flawlessly on my console, and 2.40 upgrade also installed flawlessly. I have an original 60gb UK console, and it's rock solid compared with the newer versions (from what i have seen).

Have sony started using the same factory as microsoft to make their consoles?

0
0
Gates Halo

XBOX anyone?

Thank goodness I have a 360, which has the rewards and in game messenging built in.

AND

A 3 year warantee as standard

0
0

No panic

From what i understand, if you've installed it and arent seeing any problems, you are fine.

And if you haven't installed it, you can't (USB waving oddballs aside).

So anyone who can be affected, already has been, this isn't some big disaster. But the xbots won't be forgetting this one in a long while.

0
0

Had to reformat my disk

My install failed halfway through as described, and just sat frozen at the initial wave screen - no way round it. After Googling for a while, I came across what Joe K mentioned, and reluctantly reformatted my drive with my PC (not before a sector copy though).

After reformatting, it starts up fine, but as soon as I copy the data back to it and try again, same thing. Something is on the disk which it doesn't like - something is on the disk WITH ALL MY FECKING SAVE GAMES ON.

0
0
Stu
Pirate

Was it available in the UK before they pulled it?

...I thought the UK release of 2.4 was to be made after the US one by at least a day or two.

Either way my PS3 didn't state I needed to download 2.4 last night, so either it wasn't released for UK PS3s or I missed the update before they pulled it.

Either way, the US seem to have been good beta testers for us Brits!

.

@Joe K - This problem has little or no relation at all to the XBox RROD problem! One is hardware related (GPU overheat/bad thermal contact with heatsink), the other is firmware (written code by Sony). No point even mentioning it in the same context.

0
0

mine seems ok...

I did it last night via usb stick and it seems ok... it certainly starts up fine... i didn't get around to actually playing anything on the console last night after i applied the update... better keep my fingers crossed!!!! :/

0
0
Stop

fine here

installed and gamed away all last night quite happily.

@Stewart - XBox has a std 1 year warranty and a 3 year warranty for certain general hardware failures which are indicated by three flashing red lights on the console.

So a firmware update which breaks your hard drive is not covered.

http://www.xbox.com/en-US/support/systemsetup/xbox360/resources/warrantyfaq.htm

0
0

another seeming okay...

But then only installed it and have not played anything on it. Downloaded via PSN onto a launch 60gb model, all went okay (install and reboot) but this was at 4am night before last... I think... Days all merged into one... Stupid CivRev on 360...

0
0
Gates Horns

Tried installing mine on my 360

and it worked.

It didnt work on my PS3.

Why do you do this to me Sony?

0
0
IT Angle

v2.41?

Even if it is working for you now you'll probably have to update your consoles again when Sony fix it for those affected.

We'll never find out the true numbers affected, and anyone who says they know are completely lying, but must be a relatively high percentage if they've pulled the update.

Maybe Sony will get something right with the PS3 someday.

0
0
Unhappy

cant assign controller

I cant assign any controllers now . HELP!

0
0
jai
Silver badge

re: Xbox anyone?

...AND you get a free RROD to light up the front of your doorstop

M$ are generous like that

0
0
Gates Horns

If you have the update, and it working, then no probs.

You will know if you are one of the isolated few, as the Ps3 sits at the bootup screen, with the "wave", and no icons. If you have updated and got past this, everything is rosy, and you have nothing to worry about...

If you are one of the unluky few, you can either wait for Sony to say what they are planning to do about it, or simply format your drive in your PC, and stick it back in, everything will then work again (but you will have lost your gamesaves).

If you get any grief from the Xbots, just point them here:

http://www.engadget.com/2006/11/01/xbox-360-update-bricking-consoles/

0
0
Go

dont panic!

well i downloaded my update from sony direct to a usb stick and everything was fine no hiccups at all i think that the sheer load of peopled doing it (damn yanks) might have corrupted some downloads and caused the problems, no such problems for me though!

i just wonder how this will affect play though? in the past if an update was available you could not play online till you had it, does this withdrawl mean people with the update cant play online? well 11.30 last night i was on and no probs

as for people loosing precious game saves? its your own fault if you dont back them up :P

0
0

@ Tim Spence

Tim,

Can you not place the save games back on the formatted disk? I would do this one at time until you find the culprit file!

Cheers,

M

0
0
Anonymous Coward

Failing halfwway through..

That's a false alarm, they all do this.

PS3 has 256MB of flash, and currently only ~130MB is used for the OS, the progress bar only shows where it is during the programming phase, so it ALWAYS jumps the last 45% It's just than people only notice this, when they can attribute it to a problem.

The problem SEEMS to be, not with the flashing operation itself, as plonking a new/spare HDD in there, makes the PS3 boot fine, with Firmware 2.40 correctly flashed. The problem seems to be related to Firmware 2.40's ability to cope with some harddisks (perhaps file system corruption, or some other oddity).

My update worked just fine, and I don't have the standard HDD, I have a 250GB Western Digital Scorpio HDD in there, so I don't even think it's down to non standard HDD's (it could be some types of non standard HDD's perhaps...).

0
0
Anonymous Coward

lol

Oh this is good. PS3 fanboys have been bringing up the old RROD thing with the 360 for years, despite it not being an issue on 360s built within the last 18months now.

The irony? Whose console is really the one getting bricked now. Even when the 360 was suffering problems it was still worth getting because it had so many high rated, high sales, AAA games whilst the PS3 is now the one getting bricked whilst simultaneously still only has about 2 exclusive games worth playing compared to the 20 or so the 360 has along with the massively bigger and better library of run of the mill games.

PS3 fanboys = pwnt.

0
0

Well, it is supposed to add features from the 360...

...they just added one too many.

It's a good job this only affects a few people; I'd rather send my hardware off for a fortnight for an RROD than lose all my savegames forever.

0
0
Unhappy

It semi brick my PS3

I've mentioned this on other forums including sonys own forum. This update did infact semi brick my ps3. Like others have said after the update it reboots and all you get is the wave backgroundscreen and no XMB it just gets stuck.

And yes formatting your hard drive does fix it, but in order to format it you need access to another computer which is a bit bad for those who don't have a PC with SATA. Lucky (or unluckly for me) I could format my drive, I did use Linux to make a DD clone of the drive to an image before I formatted it so if sony ever does fix this i can just DD the image back to my HDD to get my saves back.

I hope they do fix this and the update hasn't corupted my drive I don't really want to lose all my downloaded content and saves.

0
0
Alert

Controllers

^^ *YAWN* (@AC)

PS3 fanboys = 360 fanboys. Please eff off and let the grownups have a discussion.

"I cant assign any controllers now . HELP!"

It's in the settings menu now or something.

0
0
Gates Halo

Such a shame.

The 360 vs PS3 arguments would have been pretty much level after this patch.

PS why do we still have Bill Pics?

0
0
Happy

Works for me

I installed the update on a 60GB station downloaded directly from the XMB (not via USB) and I haven't had any problems.

I also have a friend who's bluray drive failed outside the warranty, that was done on a next-day swap out service for a brand-new console (at least it looked brand new)

0
0

@edwardecl

That is the best course of action.

What what is known, Firmware 2.40 will install perfectly OK, on good consoles, however it seems if you have a HDD with errors on it, then Firmware 2.40 is less resilliant, and will refuse to boot.

If you image the HDD, you can format the HDD, get back to the XMB, flash to newer firmware that fixes the problem, and then image your drive back to how it was, complete with gamesaves intact...

As for idiots that believe they keep their gamesaves when their 360 RROD, that is nonsense, you get someone else's refurb, with the drive formatted...

Whilst this is a problem, it's nowhere near as widespread as RROD (I would guess a few thousand out of the 14m PS3's - work that out as a percent...), and it's not causing any actual hardware damage...

0
0
Thumb Down

Browser acting funny

Anyone noticed the PS3 browser acting weird after this update? Clicking links does not work. You have to hold down x and open in a new window to access the page. Clicking textboxs makes the browser flash and blink. Only happened after this update.

0
0

No Problems Also

Installed the update (via t'internet) yesterday at around 12:00 GMT no problem, all the new features seemed to work ok, was able to play online for a couple hours, no problems. All good.

Only question is: how do you turn the console off now?? Before 2.40 pressing the PS button on the controller brought up a list of options - one of which was turn off the system, now this appears to be gone. Now it means I need to get up off my ar$e to turn it off. Very inconvenient ;-)

0
0
Gates Horns

@AC Xbot

Well done! "PS3 fanboys = pwnt" Wow that's hilarious, you sir, truly have a towering wit and an unsurpassed command of the english language! However there are a few minor, nay trivial points that i'd like to make.

Xbox 360 RRoD we're due entirely to shonky manufacturing by MS, the console HAD to be sent back to MS to be fixed and it cost them $1 billion plus an awful lot of negative mainstream media coverage, hell it was on the BBC news a few times.

The PS3 "bricking" is not a bricking at all but a code conflict issue between the new firmware and a particular file or set of files stored on the HDD. It sure as hell aint gonna need a mass recall of consoles at the cost of vast sums of money, nor is it gonna be reported on anything other than tech sites.

The PS3 has exclusives which will generally stay exclusive to the console for it's entire life. Most Xbox 360 exclusives end up on the PC (where they are generally better with the excepion of Halo 1 & 2, both of which we're appalling conversions, and comparatively average compared to the vast array of FPS's on the PC.)

Now before you explode into a frothing ball of bile-filled hate and start flinging your poo around like a deranged monkey let me just say that the PS3 is FAR from perfect. The stupid SKU changes, the ridiculous "Oh we can do dual 1080p 60fps outputs" bullshit, the "we cant put motion-sensing and rumble together cos it's like hard and stuff" scandal, "that" Killzone 2 video and giant enemy crabs. Historically accurate giant enemy crabs :P

Bottom line is both consoles have their good points and their bad points, wibbling on like a slacked-jawed drooling yokel about how your e-peen is so much better than theirs makes you look like a gormless fuckwit.

0
0

@ Tim Spence

Get a cheap Memory Stick, leave it in the PS3 and copy the save games across every now and again.

0
0

"Bricked?"

I thought that "bricked" meant broken beyond repair - i.e. you now own a doorstop. As you can take the drive out and reformat it, it doesn't really brick the console. The RROD is a hardware failure, so it is a "bricking" event.

Surely backing up your console saves and other content is good practice? Hard drives don't live forever. (Can you replace a 360 hard-drive easily? At least Sony - notorious for requiring non-standard accessories for their products - seem to have been sensible about that.)

0
0

"This problem has little or no relation at all to the XBox RROD problem!"

Course it does, the big company neglected to do enough checking before releasing something into the wild.

Anyway, at least this is fixable. I'd stick in another drive myself, install the inevitable patch, then put the old drive back in. You'd probably only get your drive wiped if you sent it back to Sony anyway.

And i wonder if this has to do with the PS store update. I hear it caches its icons on the disc now, maybe the cache is getting set up on a duff/full area of the odd HD.

Its a headache alright.

0
0

@Matt

Push and hold the PS button, you get the old menu with shutdown.

Or,, there is a Shutdown icon on the XMB, to the far right hand side...

0
0

@Matt

"Only question is: how do you turn the console off now"

You're gonna kick yourself.

Just hold down the PS button for a couple of seconds, instead of the 1 sec tap to bring up the XMB.

D'oh!

0
0

re: Sony Customer (dis)service

Dear AC,

The exact words m'colleague spoke were:

"Ok, phoned Sony and as my ps3 is out of warranty I have to pay 250 Euro to get a 60Gb replacement.

(Living in Ireland)

Fuming right now. No other option left open to me I was told. I'm now hoping this issue is big enough to prompt Sony into replacing all impacted ps3s free of charge - not holding my breath though."

I've actually bothered to supply a name, rather than sniping with the benefit of anonimity :)

0
0
Anonymous Coward

PS3 on fire

After I installed the latest firmware my PS3 just lit up - has anyone else experiences this please?

0
0
Thumb Up

Mine works

I have a 60 gig and installed yesterday morning (in the US) and it went fine. I was wondering if I should wait to see if there were issues. Anyway, I wasn't too impressed with the changes. The trophies were the only thing I really noticed, and none of the games I have support them.

The google search from the xmb is kind of useless if you can't do it while in the game. I can't tell you how many times I've been in a game and wanted to search for info about the game I'm playing and would love to just pause, switch over, do the search, and go back, but no. You have to quit, even now with the in-game xmb. What a half-assed addition.

I still like my PS3 better than the xbox, though. It hasn't done anything like an RRoD yet, and my xbox died 3 times before I traded it for the PS3.

0
0
Anonymous Coward

@ Chizo

Got To agree with you mate.

I work for EA and get the misfortune of making games for both of these consoles which presents a fair amount of smoke and mirrors

For example;

The current office grumble is;

Our new "1080p" PS3 games that only have 1080p menus but the rest is 720p yet its called a 1080P game?

I could cite many more for both consoles but I'd no doubt get shafted!

Bring back the saturn thats what i say!

0
0
Gates Horns

PS3 FAIL

Well done i managed to post a link from november 2006.

Look i can do it again:

http://www.reghardware.co.uk/2008/06/24/sony_ps3_loss/

But look, its extremely recent.

THATS BECAUSE SONY HAS BEEN GETTING BAD PRESS SINCE THE CONSOLE CAME OUT FOR MULTIPLE REASONS.

The 360 had one bad piece of publicity so I'm just going to have to recycle that one every time I have to try and offset something someone says that makes the PS3 look bad.

Everyone who has had bricking probs, just format your HDD and lose your game saves. This is just like when you send your 360 back to MS and they wipe your HDD. Although i made the 360 bit up, that doesn't actually happen, i know because when i sent mine back i kept my HDD because believe it or not, i'm quite sly.

Sony have really screwed up again, and i keep having to make up for their mistakes. I really don't know why i bother.

0
0

re: Mark

"As for idiots that believe they keep their gamesaves when their 360 RROD, that is nonsense, you get someone else's refurb, with the drive formatted..."

That's not true, check your facts. The 360 drive is easily removable and comes off at the push of a button. When it breaks you send it back without the drive.

0
0

Loading

Anyone notice the drive making odd noises post update yesterday? It might be my habit of pausing MGS4 with the PS Button rather than start, but it sounds like my disk drive is doing more loading than it was before.

I personally can't wait until PS3 gets to firmware version 3.60.

0
0

re: Matt - how to turn off the console

If you hold down the PS button you get the same options that used to appear when you just tapped it (including power off)

Or you can go to the left hand most column on the cross media bar and select the "Turn off console" option.

0
0

Page:

This topic is closed for new posts.

Forums