
Various things I felt missing from this article:
a. The world would not have been a green-screen place if MS had not come along. Apple, Commodore and others were already on the scene back then and developing computers which by mid-1980s had become common place in the classrooms as well as homes
b. Microsoft's lack of ability to create their own ideas existed back in their foundations, when they purchased and re-labelled Q-DOS and changed the name to MS-DOS. So this was not just something of the Internet/Open Source age, but from the start
c. By the time Microsoft went to a WIMP environment others had already gotten there first (Apple, Xerox, UNIX, etc)
d. Saying Microsoft products were easier to use could be true if compared with niche UNIX-based products of the time, but compared to other platforms were generally designed a lot more unintuitively. Products like their Office suite and MSN chat client seemed to be the exception though, and this is something many people used primarily on their computers
e. Microsoft claimed the Internet came about through the invention of IE (Win95 days), despite Mosaic, Netscape and all that offered the Web to users before IE!
f. What of the Y2K bug which seemed to affect Windows more than any other mainstream platform at the time?
g. Microsoft's choice to go down the DRM path lost them a lot of favour with their user base
h. Various of the key components of Windows actually came through companies Microsoft had acquired rather than any internal projects (ie DirectX, DirectAudio)
i. As the article mentions, they failed to capitalise on Open Source for their own good and instead fought it tooth and nail, Apple has been smart and utilised it Open Source well (alongside *NIX vendors who nicely screwed over Open Source projects as soon as they could make a buck out of it!)
j. Part of their success was due in their earlier days to their divide and conquer strategy, often being known at the time to take competitors to court or buy them out, anything they could do to avoid competition
k. Google has already launched their own productivity suite applications on-line.. free, Microsoft still has nothing here ready for the public
Microsoft's/Bill Gates credit was to find technologies they felt accessible to a mass market, copy it, and make it significantly more affordable than what had come before it. They also had the smarts to know how to market things better than most others before or after them were able to (Where Do You Want to Go Today came before any of Apple's current signing dancing ads).
Microsoft/Bill Gates also had the intelligence to create their own software market by reeling in developers to make sure the platform was well supported and covered applications people were likely to need. But this point is one which is retrospective now, as the article points out the market place changed and they failed to adapt quickly, weighing themselves down with legacy ideas than copying new trends sufficiently.
Microsoft, as mentioned in article were also good at getting their products up a grade and bringing it to a level which allowed some of their products to become industry standards (as to how good people considered whilst using them varied). But then all you have to do is look at something like Vista (ME v2) to see this too is an area Microsoft has gone backwards on.
History will remember the man in such a way which is typically afforded to people who pass, with rose coloured glasses. He will be viewed as the innovator he wasn't, but accurately will be remembered as being able to bring a product to a mass market on a level previously never achieved before his day. His failure to adapt to change will probably be left to only obituaries of his career.
Mines the coat with the History of computing in the pocket...