This has been happening for at least 12 months! Why has it taken so long to come to light???
oh, wait - I'll tell you why.
The "Customer Security Team", aka the Abuse Dept, is hugely under funded and supported. I shall pause for a moment as you all take a deep breath of astonishment.
...
"Eddie Mackay" (Hi, Eddie, long time no speak. When did you get permission to change your name? Or have El Reg been nice to you?) is the only person in BT who deals with BPI matters.
One person. One. And he's not even employed by BT, but by an agency who pay him less than you'd get for flipping non-identifiable meat at Macdonalds.
Filesharers of the BT world - don't panic! Eddie must get hundreds of such reports per month but, due to inefficiency, RUBBISH computer systems* and a focus on CS rather than the actual issues which the BT Abuse team should be dealing with (I was chastised for not apologising, to a blatant spammer, for upsetting him. Don't even get me started on the apology thing - BT is a "sorry" company, and has been for at least three years), he can only deal with 20 or so per week.
So relax.
====================================================
* how do they tie a dynamic IP to a customer? They have script(s) written by some student in the 1990's which untars a zipped logfile of DHCP assignations, then greps through them to find out which CLI had which IP address at which time.
Generally, the team search through a 24 hour period. Frequent error messages I've seen indicate that each tarball covers a 1 hour period... and contains DHCP changes for each and every customer in the country who connected/disconnected within that period. With the amount of customers they have, that's a lot of changes. And I have it on good authority that the computer responsible for running this script is inthe P2, or less, range.
This would be barely workable in a small ISP, or perhaps an internal network, but in the biggest ISP in the country? Each search takes approximately 30 minutes. When the machine is working, which it very often isn't. Possibly cos the cleaners unplugged it so they could use their hoover.
I kid you not.
Eddie can do about 10 "BPI complaints" per day, at a guess. So twenty is possibly a bit low. 40 per week? Maybe?
=====================================================
Why am I disclosing all of this? Because I'm still LIVID at the way they treated me and my colleagues as employees of Manpower.
Also because they didn't have the gumption to get me to sign an NDA.