The copper knicker policy is fine, but no one sues do they, the licensing protects them.
It is not so much for legal reason but avoidance of internal blame, so instead of blaming an inept tech department they blame an external company. It is just childish and doesn't really fool anyone anymore.
It generally costs more to use legal services then it does to accept the problem and move on. If there is liability at their end then fine, but they will position to advise rather than command you do something, liability will lie with whoever authorized the action leading to lose.
But, the support line is real, and at times you need a quick response. The ability to dip into another company's knowledge base is invaluable.
And how can you mis-copy a quote, and claim to be in the industry, there is a y in party.
As to SMEs using pirated software, sure that does occur, but the penalties are quite steep if they are found doing so, most small businesses prefer not to take that risk, it is just bad business.
Especially in this day and age; if someone breaks into your system, and you bring in law enforcement there is chance they may notice that pirated software, so it just makes the business quite vulnerable.