lol BT... the only organisation made of heavier fail then the postoffice. No greater way to waste a half dozen hours of your life or so then trying to get those retards to function above the level of bacteria.

Rubbish! I'd notice, I wouldn't have some pillock on the end saying, nope we can't see anything wrong, must be your hardware.

As hard as teaching you the correct use of "then" and "than"? I hope not.

"No greater way to waste a half dozen hours of your life"

I want the name of whoever you spoke to... a 6 hours (or 6.5 if you're a baker) is very quick for BT... try a 3 hour call every day for 2 weeks (=30 hours) - far more like it.

... after they realised that no-one cares and the only person who might notice would be their partners.

"Oh, not going to work today dear?"

"No, I'm not going to work"

"Yes, everyone KNOWS that, but your not even going to the office this time"

"......" <no carrier>

I can safely say that after 6 years working with BT, "overtime" was only in their vocabularly when used in the context of strike. Most of the lazy bastards "work from home", which is code for "check email twice a day, do a conference call and bugger all else". Then blame the consultants when it all goes wrong.

for those of you who don't actually work for the company in question, here's just little bit more info.

like many companies, BT has performance related pay, but their end of your pay increase rewards for performance are linked to your current salary; so if you earn below the the median for you pay grade and do a good job, you could get a pay rise of up 12% (with a minimum of 4% dependant on how low below the pay grade you are), but the same person already on or above the same median grade within the pay scale can get a minimum pay increase of...

0%

... and a maximum of 3.8%. Thats right BT staff get shafted just like everyone else.

Oh and here's another thing, some areas of BT get yearly cost of living increases to their salary as well as performance related pay increases. Some don't, guess which area I work in.

Guess which section of the BT employees got a 10% increase last year, heres a clue it wasnt the phone staff, supervisors, or middle management. yup you've guessed it, the upper management.

Women in BT get paid up to 20% less than their make counterparts for the same role. Last time I heard that was against the law.

Connect is trying to get BT to make some of this fairer. I sure as hope it works.

Mines the one with "all out" on the back.

At the end of every call to their indian call centre reporting a fault because the old copper technology half way up a mast in an unprotected box can't cope with yorkshire rain.

"Please be remembering sir, if no fault is found you will be charged."

I love that saying, I get it every time as if I sit on hold for ages for a laugh and make things up.

But given most of their staff are in India, and they have a work ethic. Would we notice a strike?

Would those responsible for phorm strike... please....

<ramble>

Am I in the minority when I say I've never had a problem with BT? I can also say I've always spoken to someone with an english accent, within 2-3 minutes of calling and always had a fast resolution of any issue.

Moved in to a new house, phone sockets weren't working. Next day engineer comes out and fixes phone and rewires it to a more convenient position (free). Day after that engineer comes back to install longer lasting cable while being chastised by his manager (because the cable he used only lasted 50 years and not 75 years and they wanted to avoid engineer call outs in the future... go figure).

But the point is everything has been fixed.

The only time I've had better service is with LLU broandband in the old days when they used to take the whole line and not just the data part. The t'internet was running a bit slow so I decided to call Easynet up. Within *one* minute of calling they'd agreed to send an engineer to the exchange and less than two hours later they'd fixed the hardware down there (some other engineer had unplugged some of their kit).

</ramble>

agreed.. same here... only had good experiences with Bt, even before i started working for them... nice of the engineer to come back tho,oh and the free shift of the nte.

however... 1 comment... think some one was talking out of their backsides... cos i do exchange work for openreach and cant imagine a scenario where something unplugged would cause adsl to slow down??