I did get a reasonably quick response from VM customer services so I think as previously mentioned they've cottoned on to the fact that customers are coming to the boil. Pasted below:
"Thank you for your e-mail dated 18 April 2008 regarding your concerns
about Phorm and also Traffic Management.
I understand your concerns and would like to thank you for your
feedback, however I must stress that although Virgin Media have signed a
provisional agreement with Phorm, we still have a lot of work to do in
evaluating various aspects of any possible deployment. As a result, it
may be some months before we are in a position to confirm how and when
the solution will be implemented.
We will of course be communicating our intentions openly and
transparently and will be letting all our customers know before rolling
out the Webwise solution and we'll clearly explain how the system works
Ultimately customers will not be forced to use the system and will be
able to keep their Internet experience just as it is now should they
You can also be assured consumer concerns around privacy and data
protection, not to mention any adverse impact on Virgin Media's
reputation, are (and will remain) an important element in our
deliberations, dependant upon implementation we will advise any impact
to customers terms and conditions.
With regards to the traffic management or "throttling" as you mentioned,
we do not cut your broadband speed , it is just the amount of data that
is downloaded that is managed to give everyone a fair chance. For more
information please see the following link:
To reiterate regarding PHORM, no solution has yet been implemented and
will not be until we are confident that it is compliant to do so.
For more information please see the following link:
To reiterate on past comments (we need to actively keep these details foremost in peoples' minds) what happens when the anti-spyware vendors decide that any Phorm opt-in/opt-out cookies/registry data are considered spyware components and subsequently and appropriately remove them. Keep up the good work, I made my position regarding Phorm perfectly clear to VM and despite the hastle it is most certainly worth giving them, or any ISP, the boot when it counts.