Those'll be the 'joke' chattering ones then!

This has always puzzled me. As an organisation I figure their overheads cant be that high, so where do the surpluses from these fines end up? Do they ever make their way back to the complainants?

Paris because she doesnt know either.

OFCOM are a complete and utter waste of time - I'm sure Icstis mk II are quaking in their collective boots!

Premium rate messages can be sent to you even if you don't request them. Someone can put your number into one of their web forms and that is enough of an agreement to charge you.

This seems total nonsense to me. Name one other private company that can legally charge you for something you didn't request or want in the first place.

And you can't block anyone from sending you this stuff. The only way to prevent someone sending you a premium rate message (and charging you for it) is to get your provider to block ALL messages to your phone, including your friends.

The whole system is messed up.

What's needed is for all such payments to be held in limbo for at least a month after the event, and if somebody successfully disputes a transaction the culprit forfeits the whole month and EVERYBODY gets back what they were billed, regardless of whether they raised a dispute.

...perhaps they'll re-name themselves to something even more ridiculous?

SuperPhoneMegaGreat, for example.

I just raised a complaint yesterday with Ofcom and PhonePayPlus about a charge for a text that was sent to my T-mobile Web'n'walk datacard account! WTF!

Ofcom tried to wriggle out of it at first, but I pointed out the issue wasn't the £1.50 premium text, it was in fact the issue that the phone system allows this kind of abuse. Their CS representative did take down my complaint and entered it into their system.

PhonePayPlus and T-Mobile were incredibly helpful and supplied enough information for me to chase the "Text Provider", who checked their systems and said it was a glitch that had somehow seen my number appearing in their "spamming" database, but they had no associated account in the customer database. A refund cheque was sent out for the spam text, but this doesn't make up for the 60 minutes of my time on the telephone and the call costs to get to that point!

I've had a mobile phone for 20+ years without anything like this happening, then in the last 3 months I've had two such incidents with these unsolicited premium rate spam texts being sent to me. The next time it happens I'm going to pursue the company for all my costs and time by invoice first off and then in the courts!

This scam must be fixed NOW. The mobile phone network shouldn't allow these messages to be sent unless you have initiated the subscription on your handset. They should even ask for a pin or password to complete the signup transaction.

If someone charges money to my credit card, I phone them and they refund it. it is then up to the charging entity to prove I really did engage in that transaction.

Why, on a mobile which lets you run up bills on credit to be payed at the end of the month) is it suddenly impossible for the network operator to follow the same rules, and further, why can these messages not be blocked?

I don't believe for a second there's any sound technological reason these messages can't be blocked.

...that the system is messed up...

perhaps a way of checking to see if the number sending the text is on the recievers phone contacts list? if it aint there the message doesnt get sent?

but then, the comment that the phone providers gain too much money from it is a valid point...

Not to mention that I myself am with O2 and they send Me a 'free' mms with 'On this Day' rubbish, I cant ever remember asking for it, but the STOP text is gonna cost me £1.50...

Stupid stupid stupid...

Is anyone willing to set up an organisation that ISNT a bunch of sanctimonius twits who will actually get the job done?

Mine is the coat with the mobile in the pocket...

Report O2 to OFCOM. It's "illegal" (i.e. against OFCOM rules) to charge for STOP messages.

Mention the possibility of having their service "Red Carded" and O2 willl bend over pretty quick.

"I don't use any services that indulge in reverse SMS billing, so it's simply a matter of calling your provider and asking for incoming reverse bill SMS to be blocked."

What network are you on?

Tried it once with T-mobile and was told the only way to stop premium SMS is to stop all SMS

As you can see from John A Thompson, they can't do it legally but they do and rely on people not bothering to go though all the time and effort to successfully claim back the £1.50 or so. And it is time and effort as your phone network won't really be interested, they'll say it's between you and the people who charged you. There was one a few weeks ago that was sent out looking like it came from the phone network but wasn't and was claiming to have you logged as 'a inactive-user', (sic) and your account would be suspended if you didn't reply immediately to their text at a charge of £3.50! Half an hour later another text was received saying that 'you must respond immediately to them only'.

When they do finally fine the scammers they get a fine andare told to make sure they do it properly next time, as though they just turned up to court and said,'oh sorry, we didn't realise what we did was wrong.' and get away with it. Without punitive fines and possible prison terms these people will do it again and again. It is fraud but seen not punished as such.

I got caught up in one of these scams last month. T-Mobile were incredibly unhelpful, insisting I take it up with the "service" provider. I was charged 10p for my STOP text as well. It took two hours of chasing on the phone and multiple calls to various numbers before I finally got through to a human who blamed a "database error", and sent me a cheque for £1.50.

It seems these scammers all run very glitch-prone databases!

I would change operator if I found any that would follow the normal conventions of a credit service and act on behalf of their customers rather than in cahoots with the people who are ripping their customers off.

I know we feel that reporting these incidents is a waste of space and time, but if everyone reported it to PhonePayPlus, made complaints to OfCom and wrote emails and letters to their MPs then maybe slowly something would change. The regulators can't do much unless they see the true scale of the problem and start to feel overwhelmed by public complaints. It doesn't take long to raise a complaint if you have the details of the text, including the short code.

Another scandal is the scammers operate 0845 / 0870 customer service numbers and probably earn revenue when you report their scamming to them. Anyway you look at it, they win!

Call me cynical, but I wouldn't be surprised if the spammers simply run computer software to generate random phone numbers and literally spew out the spam. They presumably are not charged by their network operators for un-delivered SMS messages, so it doesn't cost them anything to leave a computer spewing out messages to random phone numbers all day, and logging the phone numbers of sucessfully delivered messages into a database. Which they can sell.

Is it me?

I also had an issue with unsolicited spam and was told by the company involved "future mobile limited" (associated with MyTxt) that I "must have downloaded some WAP content to have signed up" (standard bullsh*t response)

So I reported them to PhonePayPlus to find out how they REALLY got my number as they are refusing to divulge, sticking to the "must have downloaded Wap content" line

On PPP's advice and after several calls and emails, Voodoofone finally "agreed" to write to me confirming that I had never downloaded any wap content onto my mobile. Typically, they never bothered so I have to wait for my bill as proof. (that seems to me to be impeding the investigation of an unlawful activity)

I got a £1.50 postal order from the clowns at future mobile but let's face it; the previous poster is probably right: they are sending out blanket SMS's and hoping that not everyone complains and while they can get away with this, why would they stop?

John and AC, did you find out who sent the SMS? and have you tried the above route (they are in breech of data privacy rules by not divulging how they got your number and have obtained it unlawfully) and if so, I hope you got more help than I did from Voda.

p.s whenever I tried to call futuremobile's customer services number, I'd get an answering machine instructing me to e-mail them...YEAH RIGHT!