no surprise here, move along folks
It's not difficult to see why DSG have problems. On two recent trips I experienced the following:
Curries (in West London) - their staff were huddled round gassing away to each other and swearing profusely. Customers were queuing at the till and service counters but the staff seemed to have little if any interest in serving them.
At PC World, and Curries - they occasionally have a Mac on display but typically have few if any iPod accessories. Many people are switching from PC to Mac, and most MP3 players sold are iPods. If they can't service the needs of the former, or sell accessories for the latter - they are simply missing out on easy sales.
The Mgt of DSG need to spend a day at an Apple store if they want to learn how to "do" retail properly. Until then, their sales will be cannibalised by high street retailers that do get it, and online retailers who have a well executed strategy.
As that's quite unlikely, DSG will muddle on until their shareholders revolt and boot the Mgt team out.