I would have given her my phones to throw too
Let's go over the facts (as we know them, of course):
- she arrived on time. In T5 that appears to mean a good 3 hours beforehand, but I digress. Fact: no time pressure and utter boredom, all to make sure they get time to do it right.
- she travelled with only 2 bags. That's low for her count, which means there was no redundancy (let's face it, none of us plan to find our bags in Zimbabwe anyway). She evidently needed those bags or she wouldn't have been asking so often.
- she asked repeatedly if the bags would make it onto the flight. She was assured, again repeatedly, that all was well and the bags would indeed be there. Given what we know now it appears that someone was lying through their teeth and given assurances mainly based on vapour (or on the assurances of the BA CEO that "all was well" - you may want to question his veracity in the future too). In other words, she was worried but was assured all would be well. Exectly like you and I would have been sold a line of BS (because that's what it turned out to be).
- AFAIK, she was only told once she was past the point of no return (she boarded already) that one bag - despite multiple assurances - was lost.
I don't know about you, but I would have blown a fuse as well at that point (bravery points for the person who gave the message, though). There is only so much a person can take, and Ms Campbell did what most of us would *really* feel like doing too - but more to the BA CEO and his teams of idiots. As in the title, I would have given her the phones I carry too to throw, as a sort of sympathy gesture. Hell, I would have started a collection amongst passengers (as for the outsourcing, she's had more practise so her aim is better).
And all BA can do is look at the result and ban her, instead of giving her the apology she and many, many others are due. Yes, she was wrong, but in law there's such a thing as mitigating circumstances. BA, of course, can here act as well as judge and jury as they can as idiots, so well done.
I'm sure you'll find a drop in celeb traffic because this babe is going to ring her friends. And they are going to ring their friends. Who will also tell their fans. Who will also tell BA where to stick its plans to recover from the costs of building the debacle formerly known as Terminal 5 (DFKAT5). Well done, I'm sure any remaining shareholder will really appreciate pushing the airline into coffin corner.
Now, for added fun, did you know airlines operate on razor thin margins? Which seats do celebs take? Which class do you think has the highest profit margin?
Judging by the rapidly dropping ticket prices, I think BA knows very much it has a problem. They've just made it worse. I'm no fan of Naomi specifically, but it's confirmed my opinion about how BA treats its fare paying customers. Given the business risk that BA poses due to delay, lost bags and attempted harm to privacy, I suggest you avoid flying BA altogether. I have and I will, and may many follow.
BA = Best Avoided.
PS, for pedants: I know she didn't throw a phone this time. But I would have agreed with leaving the plane that very instant and demanding my money back. That's plain raw deception practised here.