HMRC tax credit database takes the week off
Sceptical Bastard
A likely story #
Posted Monday 7th April 2008 07:41 GMT
The headline sounds like a euphemism for "HMRC's database has been nicked or lost and will take a week to be restored from back-ups"
Hang on. It can't be that. They wouldn't have the foresight to make back-ups.
Anon e Mouse
no surprise there then #
Posted Monday 7th April 2008 07:41 GMT

Total incompetence. We so badly need a revolution.
Geeks of the world 011101010110111001101001011101000110010100101110
Oh, and what's the IT angle here? I don't see any IT.
Andy B
Inputted? #
Posted Monday 7th April 2008 07:41 GMT

Will they need to check the details when they've been outputted?
Sigh.
Dafydd Lawrence
Known Knowns? #
Posted Monday 7th April 2008 08:27 GMT
Kind of shows the competency on government IT projects. Either the brief was poor or the implementation but in reality both. Surely a budget often results in changes to the tax system so how it cannot have been envisaged that new rates would need to be inputted from time to time (probably once a year) is unbelievable. Especially 1 weeks downtime. I could understand 1 hour to ensure there was no overlap as the rates were applied but even that should be unnecessary.
Even now couldn't they just put the rates into an offline set of tables and then just make them live when needed?
Ash
Something wrong... #
Posted Monday 7th April 2008 08:27 GMT

... with the system when they think that the END of the tax year is the slowest time for ANYBODY.
Stu Reeves
No suprise #
Posted Monday 7th April 2008 08:35 GMT

BT are involved, must be down to the customers hardware. Nope nothing to do with us, your fault, prove us wrong, go on, dare you.
Steve Woods
The age of HMRC's hardware #
Posted Monday 7th April 2008 08:51 GMT

Knowing Whitehall's aversion to change and penchant for soldiering on with out of date equipment and anachronistic practices, they're probably taking the equipment offline to give the coal-fired boilers a service.
Mike Crawshaw
Quietest Time of The Year???? #
Posted Monday 7th April 2008 08:51 GMT

Somehow, I'm inclined to think NOT.
josh
again? #
Posted Monday 7th April 2008 08:51 GMT
HMRC really need to get their act togetheri was almost scared to ask for a tax rebate this year just incase the cheque gets lost in the post
Ian
Personal Bugbear. #
Posted Monday 7th April 2008 08:51 GMT

<RANT>
It's 'can be input' FFS, not 'can be inputted'. Look it up in a dictionary.
</RANT>
Nick Davey
I know a man... #
Posted Monday 7th April 2008 09:02 GMT

who has been working over the weekend on this particular item, let's just say that he hasn't had much sleep and had let me in on some of the choice experiences from the government on what they want.
Anonymous Coward
@Ian #
Posted Monday 7th April 2008 09:09 GMT

Twat.
noun
1. a man who is a stupid incompetent fool
2. obscene terms for female genitals
Christoph
That's not the only reason #
Posted Monday 7th April 2008 09:48 GMT

Besides updating the rates, they had to take it down to make some adjustments for the completely unexpected and unpredictable addition of an extra day to February this year. Obviously there is no possible way they could have prepared for this in advance.
JonB
Outputted #
Posted Monday 7th April 2008 09:56 GMT
Hopefully they'll processify the datas in a correctitudinal manner.
Re: Twat..
Makes you wonder which one "twatted" comes from.
Anonymous Coward
Leaving people on benefits in the lurch #
Posted Monday 7th April 2008 09:56 GMT

I have a friend who is a recently made single mother with two teenage kids who is reliant on her weekly child Tax Credit in order to feed and look after her kids (Who'd have thunk it?!). She is now two weeks without a cheque and can't get any info out of HMRC who have helpfully told her that the systems will be down until the end of the week. Countless phonecalls to HMRC and she is getting nowhere. All the helpline can suggest is to call the local tax office... and their number isn't published. In fact they won't even give it out if you manage to call another dept in the same building. So her only option is to get a bus across to the other side of town with the kids and sit in their reception until someone can give her a sensible answer. They can't even give her an 'emergency' payment as they can't even look up in the system whether she is eligible for the payments in the first place.
PS, cheers for following up on the story Reg ;)
Dafydd Lawrence
@Ian #
Posted Monday 7th April 2008 10:11 GMT
I wouldn't go as far as AC but maybe you should look it up in the dictionary. To help you here's a link from dictionary.com.
http://dictionary.reference.com/browse/inputted
Here's the abridged reference:
in·put ......
..... verb, -put·ted or -put, -put·ting.
...........
–verb (used with object)
10. Computers. to enter (data) into a computer for processing.
I know IT is stressful but you can't be helping yourself by <RANT>ing over correctly spelt (or do you prefer spelled) words.
JonB
@Dafydd Lawrence #
Posted Monday 7th April 2008 10:31 GMT
Damn he's right! There's been a dictionaries updation.
The verbification of nouns leaves me worrified, after soon we'll all be wording like George W.
People understandication will be impossiblified.
Can I just lend my sorrying for the pisstakifaction before.
Anonymous Coward
Actually #
Posted Monday 7th April 2008 10:46 GMT

As an ex-ASPIRE Employee - this is about the right time for them to phuq up ... erm I mean do their routine upgrade....
Paris - because even they couldnt phuq up as much as her....
Les Matthew
HMRC are not the only ones #
Posted Monday 7th April 2008 11:00 GMT
to lose discs.
http://news.bbc.co.uk/1/hi/business/7334249.stm
Ian
@Daffyd Lawrence #
Posted Monday 7th April 2008 11:20 GMT
Curses! Damn you all with your interwebs, I'll stick to my Chambers definition, and retreat grumbling into a dark corner.
For the AC, calm down sweetheart, good manners cost nothing.
gareth
sounds to me like #
Posted Monday 7th April 2008 11:27 GMT

someone asked for access to the database but because they have been told they cann't send out copies they decided to hip the entire server by second class unregistered courier
... the server has now been lost
b shubin
It's obvious #
Posted Monday 7th April 2008 12:54 GMT

the database used is MS Access or (much less likely) SQLite, only one copy exists, there are no backups, and the person updating it is a narcoleptic.
Anonymous Coward
@Dafydd Lawrence #
Posted Monday 7th April 2008 14:05 GMT

You're probably looking at an American dictionary site. We're still Brits on ElReg.
Simon.W
Sounds to me like... #
Posted Tuesday 8th April 2008 12:06 GMT

the HMRC signed off on a system where all variable inputs have been assigned within the source code.
BT, CapGemini and Aspire love a cash cow and of course the government's agencies just love throwing money away. Wasps to a honeypot.