back to article How BA handles lost luggage complaints: Shock picture

The Register has this afternoon obtained shock photographic evidence of what happens if British Airways mislays your luggage and you decide to kick up a fuss about it: Our artist's impression of how BA handles lost baggage complaints The enraged passenger in question has just been dragged from a BA flight and subdued by armed …

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Coat

Amazing!

That is one quality picture, seems rather ironic too....so real, especially with the 3 policemen and the dog watching over them, as if they were criminals.

Law & Order in the uk has issues it would seem. Don't think that's the only problem we got either..................

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Happy

:D

Cheers el reg, just the thing to keep me going until hometime!

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Joke

Ah friday's

ROFL just plain good old ROFL :D

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Paris Hilton

What, no SuperModel?

Where's the Battling Clotheshorse (tm) angle?

Paris, not-quite-as-much-battling clothes..donkey?

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Happy

Just how.......

do you manage to get these exclusive pictures all the time without being caught by the security goons like those featured!!

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This post has been deleted by a moderator

Clearly the "victim" is resisting arrest

and is being abusive. Nothing more that a night in the cells, bail conditions and surrendering ones passport is good enough.

I can see just by the ponytail that this person is a wrongun' and is getting what is the correct form or police action.

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And she was wearing

She was wearing White trousers when she got off the plane ;-)

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Sam

seen before

Wasn't one of those girls in the black uniform in the Max Mosely video?

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Pirate

Thank you

First smile of the day.

And after today's 'lunch' (by that I mean the distinct lack of it), you must be doing well to manage that...

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Silver badge

Yay for reconstructions!

Hurrah for all these CCTV pictures that only The Reg seems able to offer :-)

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Don't mess with that dog.

That dog is HUGE.

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For once I'm on Naomi's side

Just a shame it wasn't Willie (or should that be Wally) Walsh receiving first hand customer feedback on B A(wful).

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Happy

can't be real.

Where is the mountain of luggage in the background, the jobsworth manager and the happy slapping onlookers with their camera phones. :)

Though you do have more time on your hands than is healthy, and why is there a toy box in your office???????

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Anonymous Coward

Toastie rating...

Not bad but not as keyboard damaging as the last one :)

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Thumb Up

timely update - thanks

Excellent quality image obviously taken at extreme personal risk to the photographer. Do please ensure that the El Reg T5 inflitrator remains safe so that he/she/it can continue to provide these excellent insights into the suspicious activities of the baggage Terminator... sorry, terminal.

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Linux

Its a fit up!

I reckon this one's been Photo shopped ;)

"Lego" the chap said after being mauled by officers.

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Happy

Hilarious

I love it! Your little playmobil set seems to match any occasion...

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Bronze badge

Is that....

..... a dog or a horse, and why is that man shouting at it with his megaphone? Perhaps the dog has hearing difficulties.

If I were Miss Campbell I'd be a wee bit scared!

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shocked. Shocked.

Finally this iniquity has been captured on camera. El Reg, you have broken a news story of national importance, and I expect to see this shocking and disturbing image on all the newspapers' front pages this evening and tomorrow. I salute your journalistic integrity.

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Anonymous Coward

<no title>

Wot ! No taser ?

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IT Angle

I'd be furious as well

Imagine them only being able to lose 50% of your luggage - it's pure incompetence

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Joke

Just Like In America

I thought only Americans did this...

Oh wait!

They learned it from you English!

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Joke

Appalling!

Is this a scene from the Red Dwarf movie? The crew of the 'Dwarf finally make it back to Earth, and are immediately arrested as illegal immigrants? No wonder the Cat isn't arguing, faced with a dog that big!

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Boffin

Simplify the system!

When you check in, your luggage is tagged and scanned and passes DIRECTLY to the "Security Checked Departure Area". The passengers are similarly 'security checked' and can be reunited with their luggage in the same place (admittedly, there's room for cock-ups here) where they collect their own bags and take them to the gate themselves, where they are collected at boarding and loaded directly onto the flight. Think of how many surly, lazy, belligerant, sticky-fingered baggage handlers could be dispensed with. And at least you'd have a better idea that you would have more than the clothes you're standing in when you get to the other end.

Of course, having ALREADY SPENT a fortune on a 'cutting edge baggage losing, sorry, handling system'...

And natch, there's 'such as those' for whom the theory of having to carry your own bags is utterly abhorrent.

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Rob
Alert

How come?

It's always the same poor pony tailed, yellow shirted pirate who gets it in the neck in these reconstructions?

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Baggage

When I heard of the plight of passenger number 23456, I just had to admire her. Naomi has done what about 200,000 other passengers would have liked to have done, having been robbed of their luggage at Terminal 5 in the last few days.

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Yarr

Good to see the Pastafarian culture assisting those gallant officers with their Piratey skills.

The FSM should give a good noddly appendage whippping to that lawbreaking ponytail wearing fiend!

:D

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Yarr....

Nothing good EVER comes from letting pirates into your terminal. Everyone knows that.

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(Written by Reg staff)

Re: Baggage

She's going to get so much fan mail out of this. "She's punching what we're all thinking."

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Silver badge

Reminds me of Jasper Carrot

"Baggage handlers are like the Yeti: you only ever see their footprints in your luggage"

Now they are even covering them up

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Coat

Obviously a fake

All the flights on the departures board are Ryanair flights which doesn't fly from T5.

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Joke

Lego of me!

These charges are a load of b'locks!

As is this post as it's not lego. But it's close enough for bad punnage...

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Paris Hilton

Whatever

Obviously a flight just in from Brazil by the look of the brown haired officer.

Has Paris a Brazilian?

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The Phorm angle

Don't you Vultures have any work to do? No? Thought not...

Next reconstruction photo: K(u)nt Ertugrul is hanged drawn and quartered in T5 by an unholy alliance of pirates, security officers and Naomi Campbell

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Stu
Joke

Whoa

Jeez!

Those guard dogs must be the size of young elephants!

Thats it, I aint travelling thru Heathrow NO more!

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Joke

This cant be!!!

I mean seriously who would believe that was Ms. Campbell I mean seriously? That figure on the ground is way too well fed for that. Plus arnt those white pants suspiciously similar to seal skin?

On a side note these are great and Mt. Dew isnt good when it comes out your nose. . .

/mines the one with the club in the back pocket.

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I heard

there was a fight behind walls at T5 and some handers were suspended.

Myself fly Virgin.

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Coat

Amazon KNOWS airports...

While checking amazon.com US for said Playmobil Security Check-In, the following items were also found in the related search ("Playmobil Security"):

Web "security" cameras

Playmobil Airport Terminal

Playmobil Safecrackers

Playmobil Police Checkpoint

Playmobil Rescue Police Station with Jail Cell

Playmobil Hazmat Team

Child's Pimp Costume

Weener Cleaner Soap

Beaver Finger Puppet

The 2007-2012 Outlook for Bathroom Toilet Brushes and Holders in Greater China

About the only thing missing was a case of mini-bottle Scotch. Kids can certainly learn what a trip to the Philippines is all about from THIS list

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Gaz
Pirate

"enraged passenger in question"

Strange, I thought the passenger was a Brazilian electrician for a moment there...

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booty

Darn those luggage pirates getting away with that booty!

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Happy

Talking about Lego...

I'm just gonna have to make a vignette of this out of those little Danish bricks...

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Joke

Pirates

Why are pirates called pirates?

They just Ha-Harr!

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Terminal...

This seems an apt description for this fiasco.

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Coat

@Gaz

Quite clearly this passenger has not yet been shot so he/she couldn't be a Brazilian electrician. I can only assume that Miss Campbell volunteered to be part of the Heathrow "outreach program". I.e. They are demonstrating what will happen if you "reach out" for your luggage.

I'm sure Miss Campbell won't be too bothered about taking a trip to Milan to be reunited with her luggage!

Mines the one that's in my suitcase...oh...bugger!

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