Kent bloke buried under 3,000 congestion charge receipts
Steve Kellett
I love these... #
Posted Thursday 27th March 2008 08:35 GMT
Back in '95 I received an automatically generated summons for non-payment of Council Tax from Derbyshire County Council (or whatever it and they were called at the time). It clearly stated that I owed them something like -0.23 pounds. Yes, I'd mis-read the amount due and over paid them by 23 pence. Their badly-written Council Tax system had then duly hit a dealine and churned out who knows how many summons for anyone who had a non-zero balance.
The person who answered the phone when I rang up to say "WTF?" sounded extremely bored with the whole thing. There must have been thousands of us.
JP
Crapita strikes again! #
Posted Thursday 27th March 2008 08:35 GMT

Does anyone actually know of a good service they provide?
Paris, because she would have probably been happy to build castles and towers...
Terry Bernstein
A slight mistake somewhere then.. #
Posted Thursday 27th March 2008 08:35 GMT

Didn't anyone notice this and think it a bit strange?
Postman Pat would never have delivered that lot.
TeeCee
They've identified the fault? #
Posted Thursday 27th March 2008 08:35 GMT

So have I.
"Our service provider, Capita......"
There's yer problem, right there. They ain't know as "Crapita" for nothing. The only mystery here is why Government departments at all levels persist in hiring them, despite repeated proof that they couldn't organise a piss-up in a brewery.
Andy ORourke
Clearly the TFL BOFH at work #
Posted Thursday 27th March 2008 08:35 GMT

"Oh, so you want proof of payment do you........"
Sceptical Bastard
Oh, THEM - I might have known #
Posted Thursday 27th March 2008 08:35 GMT
Quote: "Our service provider, Capita..."
Crapita, huh? Well, that explains a lot - see Private Eye magazine passim for story after story of this company's cock-ups. They are to government and local authority services what EDS is to government IT projects.
And, 'ere, Lester - what's wiv all dis 'geezer' blokeiness, like? Not everyone in Kent sahnds like Del Boy, kno' wor' I mean?
Turv
Crapita #
Posted Thursday 27th March 2008 08:42 GMT
We ditched them in our own Local Authority years ago due to incredible incompetence
Anonymous Coward
Money well spent... #
Posted Thursday 27th March 2008 08:42 GMT

3000 items at 22p per item (second class discount rate) £660
Money well spent Ken!
Chris Miller
Save the rain forest! #
Posted Thursday 27th March 2008 09:07 GMT
Fun article - anything that portrays Crapita in their true colours can't be bad.
<PEDANT>
There may be a few readers of ElReg who are still labouring under the delusion that by not printing out their emails they are somehow helping to save the rain forest. Even ignoring recycling, the wood pulp used to make paper comes almost entirely from North American and Northern European pine forests. They are a renewable resource, just like a grain crop (except they take a few decades to grow rather than a single season).
If you want to save the rain forest, avoid driving using biofuels, which are often grown on the site of newly-felled rainforest - oh, hang on, thanks to that nice Mr Darling we can't avoid this any more, can we?
</PEDANT>
Anonymous Coward
Damn Damn Damn #
Posted Thursday 27th March 2008 09:07 GMT

I was so hoping it was K*nt Ertugral..
Sceptical Bastard
@ Money well spent #
Posted Thursday 27th March 2008 10:14 GMT
Well, at least they're doing their bit to save the Post Office
Rob
Barclaycard are the same #
Posted Thursday 27th March 2008 10:19 GMT

When I closed my Barclaycard about 2 years ago I paid off what I thought was the final balance. I then got my 'last' statement saying I still owed them 53 pence. I went into the bank and spoke to them and after having a chuckle with the account manager handed them 53p in CASH (no cheques here matey!). Then she asked me for the cards which I handed to her in bits as i'd already cut them up. She said thankyou very much and that will be the end of it. It's now 2 years later and every three months I get a paper statement through the door from Barclaycard telling me that they owe me 53p. FFS. Forget about it - I'm not bothered, really. Just stop destroying the forests in order to tell me of your ineptitude. :/
dervheid
All he needs to do now... #
Posted Thursday 27th March 2008 10:19 GMT

is convert his heating to run on "biomass", and keep asking TfL for reciepts. Should be able to save the planet that way!
Mark Wills
Fucking programmers eh? #
Posted Thursday 27th March 2008 10:19 GMT

for(i=0;i<3000;i++) issue_bill(); /* fuck it, 3000 should do */
Anonymous Coward
@Save the rain forest! #
Posted Thursday 27th March 2008 10:19 GMT

"The wood pulp used to make paper comes almost entirely from North American and Northern European pine forests"
Including the forest that surrounds the village where I live, which creates local jobs and (in theory) keeps our local taxes down.
Keep printing those receipts, Ken!
Anonymous Coward
tFl, #
Posted Thursday 27th March 2008 10:19 GMT

thats got to be the first time i've ever heard a tfK representative not blame the 'customer' somehow, ken must be up for election
Nick
Re: A slight mistake somewhere then.. #
Posted Thursday 27th March 2008 10:19 GMT
Terry Bernstein wrote:
"Didn't anyone notice this and think it a bit strange?"
They'll be printed by machine and not seen by a human. 3000 is probably just a blip in terms of the total numbers sent.
The postman probably did but they have a legal responsibility to deliver them. Once it's in their system they can't stop it.
Dunstan Vavasour
Systems versus judgement #
Posted Thursday 27th March 2008 10:38 GMT

This comes back to one of my pet peeves: that putting "systems" in place stops people using judgement. Instead of asking "is this person a pervert who'll interfere with the children?", or "I think we want to keep half an eye on X, don't you?" we have progressed to "All the system checks are OK, so we're covered".
Or, put another way, "Computer says no".
Bruce
They've identified the fault (2)... #
Posted Thursday 27th March 2008 12:13 GMT

As the bored operative who, having got fed up with pressing "Ok" on the print dialog box for the millionth time that morning decided to change the no of copies from 1 to 3000 "for a laugh"
Heart 'cos I can sympathise with that kind of job
IT MUNKEY
the problem is The guy........ #
Posted Thursday 27th March 2008 13:19 GMT

The guy( beardy one) who owns or runs crapita wears white jeans. Say no more.
I know this cause i shared an elevator with him in London once while i was going to the HO to be fired, for refusing to drive car that i didnt need as i lived next door to my job.
Law
RE: the problem is The guy........ #
Posted Thursday 27th March 2008 13:59 GMT

"i was going to the HO to be fired, for refusing to drive car that i didnt need as i lived next door to my job."
You dared not waste tax payers money?! Crazy fool - your fired!!! lol...
Bob Gender
Computer says no #
Posted Thursday 27th March 2008 14:14 GMT

"This comes back to one of my pet peeves: that putting "systems" in place stops people using judgement. Instead of asking "is this person a pervert who'll interfere with the children?", or "I think we want to keep half an eye on X, don't you?" we have progressed to "All the system checks are OK, so we're covered"."
My favourite is credit scoring, whereby the bank that holds my loan can refuse to extend the loan because I don't meet their criteria - despite the fact the monthly payments (never missed) would remain the same and I earn twice what I did when I took the loan out (and for a FTSE 100 company rather than for a sole trader).
I, for one, look forward to welcoming our Skynet system overlords. At least I can run around with laser cannons shooting them then.
Mine's the DJ.
Paul
LOL #
Posted Thursday 27th March 2008 14:36 GMT
"i was going to the HO to be fired, for refusing to drive car that i didnt need as i lived next door to my job."
That says it all, really. What next, using taxpayers' money to buy up every Peel P50 in existence and issue them to workers so they can drive straight to their desks?
OpenSorce Phreak
I haven't laughed that hard in a long time! #
Posted Thursday 27th March 2008 20:18 GMT

Wow I needed that laugh today... I quit the nicotine and I was hurting...
I can just imagine the "envelope sealer" guy at Capita staring at the 8th reem of paper needed for the reciepts and assuming that the client really did requested 3500 reciepts...
Envelope sealer guy: "Ummm... boss...?"
PHB: "What is it PFY?"
Envelope sealer guy: "Eh, nevermind"
Thad
Capita #
Posted Thursday 27th March 2008 20:18 GMT
I thought they'd been sacked.
Challenge: Name a company with a stupid nonsense-but-modern-sounding-almost-a-word name, dreamt up by a marketing person, that is actually any good.
OK, it doesn't really relate to this thread, but hey! I might need to employ one some time!
Oh, and any company with an -ing slogan is not allowed, even if they are good. Unless its honest like "screwing your money out of your pocket"
John Chopper
Walking out of the room with my coat on saying.... #
Posted Friday 28th March 2008 02:36 GMT

So I guess you could say all Capita are guilty of is "Pushing the Envelope" (well 3000 of them).
Blakkers
and Terminal 5 #
Posted Friday 28th March 2008 02:36 GMT
Great country drowning in it's own ineptitude.
I blame it on the smoking ban.
Take care,
Blakkers
Anonymous Coward
The government love Capita #
Posted Friday 28th March 2008 03:02 GMT
...no-one knows why. We've put in good bids for government contracts that have ended up going to Capita, who are just a deceitful bunch of cowboys. Presumably someone's getting backhanders somewhere...
Dr Patrick J R Harkin
I think I know what happened... #
Posted Friday 28th March 2008 09:25 GMT
God I'm bored.
Bored bored bored.
I wonder how many receipts that printer can do from one roll.
I could count them.
That would be boring.
Hang on, if I send an entire rolls-worth to some poor schmuck then HE'LL count them and tell the press. Sweet!
Now if I just inject this extra line of Postscript into the print queue and wait...
Thad
Challenge: Empty the paper warehouse #
Posted Friday 28th March 2008 12:07 GMT
"Now if I just inject this extra line of Postscript"
and send the lot to a PCL printer.
That should use up 30,000,000 sheets, at least!