Dealing with Redten Staff is like Channel 4's Fonejacker!
As the Fonejacker would say "Hello I'm calling from Mobile Network Providings (i.e. Redten!) Basically I'm wondering if you wish to downgrade your upgrade to a grade that is higher than your current grading.It is a better than your current dealings. We will regrade your upgrade to a downgrade and you get free ring dings." or "I'm calling from internet service provider. Would you be interested in providing a service our internet service providings is six times quicker? It is 42 Megabytings"
I am finally back online but still no sign of the 24Mb upgrade. I have already asked Redten how they plan to perform this 24Mb upgrade despite the fact that BT will not be upgrading my exchange until Q4 2010. I am still awaiting an answer. I won't hold my breath as I am still awaiting tech. support answers from January! How can they make false promises and get away with it? How exactly can they upgrade to 24MB when virtually all the exchanges in the north west will not be upgraded until Q3/Q4 2010?
To check your exchange status look at: http://www.samknows.com/broadband/search.php
Redten email service is still down! I assume we will not be able to get our email services back until new letters are sent out.
For all my inconvenience Redten first promised to give me a free month's worth of internet. They have now retracted this statement, and said it is too difficult to do, so I will be given this extra month at the end of my 3 year contract. Does this only sound stupid to me? They should have to pay for people's inconvenience now, not in 2-3 years time!