"Microsft engineers have struggled to identify the cause, forcing several reboots"
I can't believe that a company the size of Virgin Media is using Microsoft email server software.
I am a VM customer (ex Telewest) but fortunatly use my own e-mail server and as such have not been affected by the outages.
Anyway back to the point.
hmmm Linux./Unix/Solaris/BSD .... you know the operating systems that run the majority of the entire internet..... where you can stop/restart/start services and update non-kernel components without having to reboot.
Windows on the other hand :-
<MCSE Dave> Hey, Bob, this dang server still aint working right
<MCSE Bob> Have you tried rebooting it?
<MCSE Dave> Yeah 3 times already, but I have Vista at home, so I know that it's usually the 4th reboot that fixes it ... hangong a sec <CLICK> <CLACK>
<MCSE Bob> Hmmm that didn't fix it either. What else can we try?
<MCSE Dave> I'm just going to see if there are anymore updates we can install from Windows Update..... I don't think we have updated Media Player to the latest version yet.
<MCSE Bob> Yeah great, cos Windows update will force the computer to do AT LEAST 1 more reboot..... that should fix it.
<MSCE Dave> I hope so, we need to get this sorted and move onto the next job, we have a guy on the fith floor, who can't save his best scores on Freecell.
<MSCE Bob> Sounds like a nightmare, but nothing a couple of reboots won't cure.