Our travel dept tells me it is TERMINAL 1 - who is correct?
Hmm we just had this internal company bulletin saying it is TERMINAL 1 - who is correct?
BAA is introducing a common departure lounge that allows International and domestic customers to use the same space and facilities airside in London Heathrow Terminal 1.
Customers transferring onto a UK domestic flight will be required to use the common departure lounge.
Customers commencing their domestic journey at London Heathrow Terminal 1 will continue to proceed through the usual route.
Who is affected?
All customers transferring through London Heathrow Terminal 1 onto a UK domestic flight with any airline.
What happens at boarding?
As the customers proceed to board their flight in the domestic area, they will be asked to verify their biometrics at the point of entry.
After this point, only domestic customers will be mixing together. Verification requires the passenger to present their boarding card and
represent their fingers to allow the guard to ensure that it is the same customers that presented at biometric capture.
What happens if a passenger refuses to have their biometric captured?
If a passenger refuses to have their biometric captured, they will be required to land themselves through the international channel, proceed through Terminal 1
up to the departures level where they will rejoin the departures process as a direct departing customer. From here they will proceed to the domestic departure lounge.
Friday 01 Feb 2008 to 26 March 2008