Since "Car repair and Servicing from Franchised dealer" doesn't make the top ten, I am forced to the conclusion that griping about being outrageously ripped off on price doesn't qualify as a complaint for these statistics.

That being the case, I'll bet with that factored in the mobile providers could claim the top spot quite comfortably.

As no one has Vista as a sizeable demographic yet, they haven't realised they need to complain. :)

I think we are just more aware we can complain. This is just one website / avenue of complaint, I bet that number could be ten times higher for the number of people that grumble to themselves and "don't want to make a fuss" :)

When you spend 6 hours waiting for some half baked ffol at BT to hand your call back to the person that told you to call them in the first place, then I am sure we will see BT/NTL here soon, or is the fact that BT is now more India Telecom than British Telecom discount this theory?