back to article Second-hand cars still top customer complaints list

Figures from Complaints Direct put second-hand cars as the most complained about product in 2007, though mobile phone contracts came a close second, and mobile phone handsets managed a notable number four. Overall, complaints to the government-run service were up 18 per cent on 2006, with more than 800,000 lodged. Almost 42,000 …

COMMENTS

This topic is closed for new posts.
Gold badge
Stop

Missing.

Since "Car repair and Servicing from Franchised dealer" doesn't make the top ten, I am forced to the conclusion that griping about being outrageously ripped off on price doesn't qualify as a complaint for these statistics.

That being the case, I'll bet with that factored in the mobile providers could claim the top spot quite comfortably.

0
0
Silver badge

Proof

...that Vista isn't as bad as everybody makes it out to be.

0
0
Anonymous Coward

Question -

Given the total number of complaints increased, does that mean we are just complaining more or getting worse service?

0
0
Thumb Up

I guess

As no one has Vista as a sizeable demographic yet, they haven't realised they need to complain. :)

I think we are just more aware we can complain. This is just one website / avenue of complaint, I bet that number could be ten times higher for the number of people that grumble to themselves and "don't want to make a fuss" :)

0
0

where in the world?

PC World!

0
0
Alien

BT Callcentres

When you spend 6 hours waiting for some half baked ffol at BT to hand your call back to the person that told you to call them in the first place, then I am sure we will see BT/NTL here soon, or is the fact that BT is now more India Telecom than British Telecom discount this theory?

0
0
Anonymous Coward

Personal Goods and Services (Other)

Nudge, Nudge, wink wink!

0
0
This topic is closed for new posts.

Forums