Doing Well For Our Customers!?!?!?
"Doing well for our customers is our prime motivation and these proposals actually look very similar to those we've already offered. The consultation is a long and complex document however and so we'll respond in full over time."
Are they kidding, I've been waiting 4 months now for a phone line, and all I keep being told by BT is that their communication channels are awful with open reach, so essentially what's happened is they've de-regulated BT but with no thoughts of the consequences.
I've spoken to approx. 15 - 20 different BT employees who tell me that no one really knows whats going on, and they apologies and then once again my problem is forgotten.
And whats more you can't use an alternative provider if you want to take advantage of such mainstream items as Sky (not sure how that is ok, within competition guidelines, if the exchanges are supposed to be unbundled).
I'm also informed I'm not a lone case, line installation issues often take this long, and I have two friends who all suffer/suffered with this same issue.
Isn't it about time ofcom looked at the quality being offered by BT, and gave them a severe boot up the a**e!
Especially when BT's own staff are saying, yes we know, our service is really bad!?!?