What do you expect....
....from a company that can't even handle it's own billing properly - They cut me off when they refused to accept a direct debit payment - then started arguing that I was on a higher tariff that I'd signed up for (I've got the £20/month for tv & broadband - they've started arguing that the offer I was sold in fact costs over £35/ month, despite what's written in the contract).
Unsuprisingly, I told them to stick it where the sun doesn't shine - which I had to clarify for the 'english is barely my third language, let alone my first' rep on the phone.
Even when I did get service, there were constant outages for 2 or more hours, connections dropped after a couple of minutes (bloody useful when downloading!), and the 'technical' staff didn't even know where to find a MAC or IP address in XP!
They're just a shambles of a company that took over another shambles of a company using a brand name they bought in the hope it would inspire customer connfidence.